APAC Customer Success Manager — Remote Growth & Renewal

Notabene; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A leading digital financial services firm in Singapore seeks a Customer Success Manager (APAC) to drive customer growth and success. You will shape the Customer Success strategy while managing a portfolio of accounts. Responsibilities include onboarding, adoption, renewal, and upselling, along with building relationships with clients. Ideal candidates have prior experience in customer success in tech-driven markets. This role offers flexible remote work and a $1000 WFH stipend.

Benefits

Flexible Remote Work

$1000 WFH Stipend

MacBook Pro

Unlimited PTO

Country-Specific Benefits

Qualifications

• Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell.
• Experience managing a range of clients from SMBs to Enterprise.
• Thrive on working autonomously with an entrepreneurial mindset.

Responsibilities

• Own the post-sales customer journey, including onboarding, adoption, renewal and upsell.
• Establish, develop and maintain long-term relationships with stakeholders within assigned accounts.
• Deliver expertise, education, and guidance to customers.

Skills

Customer Success

Account Management

Stakeholder Management

Problem Solving

Communication

Emotional Intelligence

Education

Relevant experience in Customer Success or Account Management

Tools

CRM tools (e.g., HubSpot, ChurnZero)

Job description

A leading digital financial services firm in Singapore seeks a Customer Success Manager (APAC) to drive customer growth and success. You will shape the Customer Success strategy while managing a portfolio of accounts. Responsibilities include onboarding, adoption, renewal, and upselling, along with building relationships with clients. Ideal candidates have prior experience in customer success in tech-driven markets. This role offers flexible remote work and a $1000 WFH stipend.