Analyst, Sales Excellence

Visa; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global payment technology company in Singapore seeks an Analyst for Sales Excellence. The role involves leading client engagement surveys, managing complex projects, and enhancing sales operations through data-driven insights. Ideal candidates have over 5 years of experience in project management and analytical problem-solving. Proficiency in tools like Power BI and Salesforce is essential. This position offers the opportunity to work closely with senior leadership and contribute to significant business transformation initiatives.

Benefits

Competitive salary

Opportunity for professional development

Flexible working environment

Qualifications

• 5+ years of experience in project management, sales operations, or transformation.
• Strong analytical and problem-solving skills.
• Proven ability to lead complex projects.
• Experience in dashboarding and data visualization.
• Excellent verbal and written communication skills.

Responsibilities

• Lead Visa's Annual Client Engagement Survey.
• Organize reviews of Visa Rule updates.
• Establish project governance frameworks.
• Collect feedback to refine communication strategies.
• Track and report on project status.

Skills

Project management

Analytical skills

Client engagement

Sales operations

Cross-functional collaboration

Communication skills

Education

Project management certification (PMP, Prince2, Agile)

Tools

Power BI

Salesforce

Excel

SharePoint

Job description

Team Summary

The Regional Sales Excellence team drives efficiency effectiveness and innovation across Visas sales organization in Asia Pacific. We focus on executing regional priorities identifying growth opportunities and enabling high-impact sales strategies. As part of our transformation efforts we are actively adopting Artificial Intelligence (AI) to enhance pipeline analytics automate reporting and improve client communications helping build a smarter more agile sales organization.

What an Analyst Sales Excellence does at Visa

Reporting to the Vice President Head of Sales Excellence AP the role will involve :

• Client Engagement Survey Management : Lead Visas Annual Client Engagement Survey in AP by working with Customer Relationship Managers (CRMs) to identify contacts drive responses and deliver post-survey analysis to leadership.
• Sales Rule Review Coordination : Organize reviews of Visa Rule updates across AP assess business impact and provide go or no-go recommendations to the Rules Committee based on feedback and business knowledge.
• Project Management Office (PMO) Governance : Establish and maintain project governance frameworks including documentation risk management and compliance with internal controls.
• Process Improvement : Collect feedback to refine communication strategies and improve future VBN cycles using data-driven insights.
• Portfolio Oversight : Track and report on the status of multiple projects providing visibility to leadership on progress risks and resource allocation.
• Sales Operations and Workflow Optimization : Use technology to improve sales processes by identifying areas for automation and simplification across Asia Pacific markets.
• Dashboarding and Reporting : Build and maintain dashboards (e.g. Power BI) to track performance sales trends and key metrics for better decision-making.
• Analytical Problem Solving : Analyze business challenges identify root causes and recommend practical solutions to boost efficiency.
• Process Innovation : Think creatively to improve existing workflows and introduce new ideas that support continuous improvement.
• Cross-Functional Collaboration : Partner with Sales BPOs and other teams to align priorities share insights and support client-focused transformation.
• System and Data Management : Ensure clean and reliable sales data by resolving inconsistencies across platforms enabling accurate reporting and scalable operations.
• Project and Program Management : Lead and support client communications through bi-annual Visa Business News (VBN) updates ensuring clear and consistent messaging across departments.

Impact & Importance

This role is a key team player of the Sales Excellence team which has 2 main functions : 1) to run the client communication office and our AI training and 2) run all the tools training pipelines and processes that enable our sales teams to be more efficient and effective.

This particular role is part of the client communication team which in turn forms part of a wider Project Management Office that plays a key role in driving efficiency innovation and smarter communication strategies across Visa Asia Pacific through the improvement of processes and automation of reporting so as to enable high-impact go to market strategies and assist front line salespeople to be more efficient and effective as we drive towards Sales 2.0 and Visa 2030 goals.

Whats in it for the candidate

This is an amazing opportunity to work with key senior leadership at Visa as the team interacts with every member of the APLT their teams and key stakeholders that run the AP business. this role will lead projects develop analytics and problem-solving skills and help shape Visas sales transformation interact with global and local counterparts and will have high visibility in the business transformation the role will bring to Visa

Qualifications – What you will need

• Minimum 5 years of experience in project management PMO sales operations client enablement or transformation initiatives.
• Strong analytical and problem-solving skills including impact assessments and stakeholder mapping.
• Proven ability to lead and support complex projects especially those involving change management and cross-functional teams.
• Experience in dashboarding and data visualization (Power BI Tableau).
• Familiarity with CRM platforms (e.g. Salesforce) and sales pipeline management.
• Background in business analysis sales enablement or related fields preferred.
• Excellent verbal and written communication skills with the ability to present insights clearly.
• Strong interpersonal organizational and collaboration skills with a customer service mindset.
• Ability to think creatively challenge existing processes and drive continuous improvement.
• Comfortable working in fast-paced cross-functional and multicultural environments.
• Proficient in tools such as Excel SharePoint Teams and Compass.
• Skilled in reporting documentation and presentation development for leadership and cross-functional teams.
• Passion for operational excellence sales transformation and client-centric innovation.
• Exposure to governance frameworks compliance processes and survey tools is a plus.
• Project management certification (e.g. PMP Prince2 Agile) is highly desirable.

What will also help

• Basic understanding of Visas products and services or the payments industry is preferred.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work: No

Employment Type: Full-time

Key Skills: Sales Experience,Microsoft Access,Power BI,Pivot tables,Analysis Skills,Microsoft Powerpoint,Retail Link,Salesforce,Microsoft Excel,Sales Analysis,CRM Software,Data Analysis Skills

Department / Functional Area: Sales

Experience: years

Vacancy: 1