Analyst, Governance and Operations, Visa Commercial Solutions

VISA WORLDWIDE PTE. LIMITED; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading global payment technology company seeks a Governance and Operations Analyst in Singapore to drive operational excellence and governance within Visa Commercial Solutions. The role involves managing governance processes, facilitating documentation, and supporting performance tracking. Candidates should have at least 5 years' experience in operations or governance, a degree in Business or Finance, and strong project management skills. This hybrid position offers a collaborative environment focused on continuous improvement.

Qualifications

• 5+ years of experience in operations, governance, compliance, or product support roles.
• Ability to work cross-functionally in a matrixed environment and manage multiple priorities.
• Familiarity with Visa’s governance frameworks or product landscape is a plus.

Responsibilities

• Manage product governance processes, including updates and documentation.
• Provide administrative support for operations-related matters.
• Assist in the development of initiatives to enhance performance across markets.

Skills

Organizational skills

Project management

Communication skills

Attention to detail

Education

Bachelor’s degree in Business or Finance

Job description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Governance and Operations Analyst will play a key role in enabling operational excellence and governance rigor across Visa Commercial Solutions (VCS). This role supports product governance and business operations (including but not limited to billing, rules update, performance tracking), ensuring alignment with global standards, regulatory frameworks, and internal controls. The analyst will work closely with global, regional and country stakeholders to streamline governance processes, support rule and pricing updates, and drive executional consistency across markets. The analyst will also support cross-border (XB) and card value proposition (CVP) initiatives.

Key responsibilities include:

Governance Support

• Coordinate with global, regional and market teams to manage product governance processes, including Visa Rule Book updates, pricing and interchange changes, and risk-related documentation.
• Facilitate rules waiver requests, ensuring proper documentation, stakeholder alignment, and timely resolution of queries.
• Support the publication of updates via Visa Business News (VBN) and maintain governance documentation repositories.

Operational Enablement

• Provide administrative and coordination support for operations related matters, including billing, business reporting, data analytics, and performance tracking.
• Partner with cross-functional teams (e.g., Legal, Risk, Pricing, Interchange) to ensure seamless execution of governance and operational workflows.
• Contribute to continuous improvement efforts by identifying process gaps and proposing enhancements.

Cross-Border (XB) and Card Value Proposition (CVP) initiatives

• Assist in the development and execution of a playbook to enhance XB performance across markets.
• Track and report on XB initiatives, milestones, and outcomes to ensure alignment with regional growth targets.
• Assist with commercial offers development to support markets and issuers to drive CVP enhancement and usage growth, track and report commercial offers performance.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field.
• 5+ years of experience in operations, governance, compliance, or product support roles.
• Strong organizational and project management skills with attention to detail.
• Excellent written and verbal communication skills.
• Ability to work cross-functionally in a matrixed environment and manage multiple priorities.
• Experience working in a matrixed, global organization.
• Familiarity with Visa’s governance frameworks, rule change processes, or XB product landscape is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.