Airport Passenger Services

HEY ROCKET PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A travel service company in Singapore is seeking a Customer Service Agent/Officer to enhance the passenger experience. Responsibilities include managing the check-in process, providing assistance with boarding, and performing gate handling duties. Candidates should possess at least a NITEC/Higher NITEC or Diploma and possess strong communication skills. The role involves rotating shifts and offers a basic salary up to $2500, additional allowances, and bonuses. Apply now to join our energetic team!

Benefits

Basic salary up to $2500

Monthly allowances up to $500

Sign on bonus up to $5000

Eligible for overtime

Variable bonuses (AWS / Performance Bonus)

Qualifications

• Minimally possess NITEC, Higher NITEC or Diploma.
• Prior experience in customer service preferred but not mandatory.
• Excellent communication and interpersonal skills.
• Ability to learn quickly and work well in a team.
• Willing to commit to rotating shifts.

Responsibilities

• Manage check-in processes and ensure accurate documentation.
• Assist passengers using Self-Service Kiosks and Auto Bag Drops.
• Coordinate departure activities and communicate with airline crews.
• Provide friendly and professional customer service.

Skills

Communication skills

Interpersonal skills

Team player

Keen learner

Education

NITEC / Higher NITEC / Diploma

Job description

As a Customer Service Agent/Officer, you'll be a key part of creating a positive travel experience for our passengers. Whether you're assisting passengers at the check‑in counter, providing exceptional service in our exclusive lounges, coordinating departure activities or leading a team of dedicated professionals, your contributions will be invaluable.

📝 Key Responsibilities:

• Manage check‑in processes: Ensure accurate documentation and boarding passes are issued.
• Assist and guide passengers: Guide passengers using Self‑Service Kiosks and Auto Bag Drops, guide transit passengers between the arrival gate and the Transfer Holding Area, and assist passengers who require special accommodations or support.
• Perform gate handling: Coordinate departure activities, communicate with airline crews, and work collaboratively with various departments to ensure a timely and efficient departure.
• Provide exceptional customer service: Assist passengers with a friendly and professional demeanour, creating memorable and positive experiences.

💰 Salary & Remuneration:

• Basic Salary up to $2,500
• Monthly allowances up to $500
• Sign on bonus up to $5,000
• Eligible for OT
• Variable Bonuses (AWS / Performance Bonus)

✅ Requirements:

• Minimally NITEC / Higher NITEC / Diploma
• Prior experience in customer service is a plus but not required
• Excellent communication and interpersonal skills
• Keen learner who can work independently and as part of a team
• Must be able to commit to rotating shifts (morning/ afternoon/ night)

If you're passionate about providing exceptional customer service and looking for a rewarding career, we invite you to join our team. Apply now!