Airport Operations Specialist: Passenger & Flight Support

CHINA EASTERN AIRLINES CO. LTD., Singapore Branch; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An international airline in Singapore is seeking an Airport Operations Officer to support daily airport operations, ensuring safe and smooth passenger handling for flights. Candidates should have a diploma, strong customer service skills, and be fluent in English and Chinese. Responsibilities include assisting passengers with check-in and boarding, coordinating baggage services, and supporting flight operations. The role requires shift work, including weekends and public holidays, and offers a salary range of SGD 2,800 to SGD 3,200.

Benefits

Dynamic work environment

Opportunity in the aviation industry

Training provided

Qualifications

• Good spoken and written English and Chinese.
• Pleasant personality with strong customer service skills.
• Willingness to work shifts, including weekends and public holidays.

Responsibilities

• Assist passengers with check-in, boarding, and arrival assistance.
• Support baggage services and coordinate with ground handling teams.
• Assist in daily flight operations, including delays and disruptions.
• Support flight safety and operational safety according to procedures.
• Provide assistance to passengers with special needs when required.

Skills

Customer service skills

Communication skills

Interpersonal skills

Ability to work in a fast-paced environment

Education

Diploma / Polytechnic graduate (any discipline)

Job description

An international airline in Singapore is seeking an Airport Operations Officer to support daily airport operations, ensuring safe and smooth passenger handling for flights. Candidates should have a diploma, strong customer service skills, and be fluent in English and Chinese. Responsibilities include assisting passengers with check-in and boarding, coordinating baggage services, and supporting flight operations. The role requires shift work, including weekends and public holidays, and offers a salary range of SGD 2,800 to SGD 3,200.