Airport Baggage Ops Leader — Training & SOPs

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading airport services provider in Singapore is seeking a Store Operations Supervisor to lead daily operations across all terminals. The ideal candidate will manage a team of 30-50 staff, ensuring exceptional customer service and operational efficiency. Responsibilities include conducting audits, maintaining SOPs, and handling customer feedback. Candidates should possess a Diploma or Degree in Business Management and a minimum of 5 years of supervisory experience in airport terminal operations. This role requires effective communication and leadership skills.

Qualifications

• Minimum 5 years of supervisory experience in airport terminal operations.
• Able to work on Shift Duty.

Responsibilities

• Lead a team of 30-50 staff in daily store operations.
• Conduct daily store visits to audit operational efficiency.
• Establish and update all SOPs and conduct internal audits.
• Handle customer inquiries, feedback, and follow up with recovery.
• Ensure operational excellence and resource optimization.

Skills

Interpersonal skills

Communication skills

Organizational skills

Leadership

Project management

Education

Diploma / Degree in Business Management

Job description

A leading airport services provider in Singapore is seeking a Store Operations Supervisor to lead daily operations across all terminals. The ideal candidate will manage a team of 30-50 staff, ensuring exceptional customer service and operational efficiency. Responsibilities include conducting audits, maintaining SOPs, and handling customer feedback. Candidates should possess a Diploma or Degree in Business Management and a minimum of 5 years of supervisory experience in airport terminal operations. This role requires effective communication and leadership skills.