Airline Reservation & Ticketing Executive

CHINA EASTERN AIRLINES CO. LTD., Singapore Branch; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent airline company in Singapore is seeking a Reservation & Ticketing Executive to ensure exceptional customer service and smooth operations at the office sales counter. Candidates should have at least 2 years of relevant experience, strong interpersonal skills, and be willing to work varied hours. Responsibilities include managing reservations, developing customer relationships, and handling critical customer issues. This role offers a professional office environment and opportunities for career development.

Benefits

Opportunities for career development

Supportive team culture and training provided

Qualifications

• 2+ years of customer service or sales counter experience.
• Enjoys working with the public and providing quality service.
• Willingness to work varied hours, including weekends and public holidays.

Responsibilities

• Ensure reliable customer service delivery at the sales counter.
• Develop and maintain good relationships with customers.
• Handle critical customer issues through liaison with internal departments.
• Prepare reports and assist with incident documentation.

Skills

Customer service excellence

Strong interpersonal skills

Verbal and communication skills

Detail-oriented

Teamwork

Ability to work under pressure

Education

Undergraduate or Degree holder (any discipline)

Tools

Basic computer skills

Job description

Reservation & Ticketing Executive

As a Reservation & Ticketing / Customer Service Executive, you will play a key role in ensuring excellent customer service delivery and smooth daily operations at the office sales counter. You will work closely with customers and internal teams to manage reservations, ticketing, and service‑related matters effectively.

Key Responsibilities

• Ensure reliable customer service delivery and efficient operations at the office sales counter
• Develop and maintain good relationships with customers to support effective sales and service operations
• Ensure compliance with safety, security, and operational standards in accordance with corporate policies and government regulations
• Handle critical customer issues through liaison with supervisors, management, and internal departments
• Prepare reports and assist with incident documentation and basic statistical analysis when required

Qualifications & Requirements

• Undergraduate or Degree holder (any discipline)
• At least 2 years of customer service or sales counter experience or equivalent training/experience
• Enjoy working with the public and providing quality service
• Strong interpersonal, verbal, and communication skills
• Self‑motivated, detail‑oriented, and able to work well in a team
• Basic computer skills with the ability to quickly learn company systems
• Ability to perform effectively in a fast‑paced and high‑pressure environment
• Willingness to work varied hours, including weekends and public holidays
• Good written and spoken English and Mandarin

Salary & Benefits

• Salary range: SGD 2,800 – SGD 3,100
• Professional office‑based working environment
• Opportunities for career development
• Supportive team culture and training provided