Airfreight Customer Service Executive

Hatch Asia; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an Airfreight Customer Service Executive to manage export work orders and provide outstanding service to customers. The role requires a minimum of 2 years of experience in logistics and proficiency in basic computer skills like Excel and Word. Candidates should demonstrate excellent communication skills and attention to detail in ensuring compliance with export regulations.

Qualifications

• Minimum 2 years of relevant experience in the logistics industry.
• Basic knowledge of computer applications such as Excel and Word.

Responsibilities

• Check on export documents compliance when processing export work orders.
• Direct contact with customers providing friendly and reliable service.
• Provide flight details to customers within 1 hour of booking.

Skills

Customer service

Logistics knowledge

Communication skills

Tools

Excel

Word

Job description

About the job Airfreight Customer Service Executive

"Unifying Purpose, Shaping Careers" - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.

The Challenges

• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
  
• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• To answers all call promptly
  

What It Takes

• Min 2 years of relevant experience in the logistics industry
• Require basic knowledge of computer (e.g. Excel, Words etc.)

Interested candidates, please click the "Apply Now" Button.
All information will be kept in the strictest confidentiality.
Priority responses will be given to candidates who are shortlisted.