Air & Sea Freight Customer Service Executive

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Customer Service Executive for air and sea freight operations. This full-time role involves managing customer inquiries, coordinating with shipping lines, and handling documentation. Ideal candidates have a high school diploma and relevant experience. The position offers performance-based bonuses and opportunities for career progression in a supportive environment.

Benefits

Performance-based bonuses

Structured mentorship

Career advancement pathways

Qualifications

• Prior experience in air or sea freight operations, cargo coordination, or logistics.
• Organized, proactive, and detail-oriented approach.

Responsibilities

• Manage customer inquiries and bookings across air and sea freight services.
• Coordinate deliveries with overseas agents and shipping lines.
• Handle documentation and customs clearance efficiently.
• Provide updates and resolve issues for clients promptly.
• Maintain accurate records throughout the shipping process.

Skills

Strong communication skills

Problem-solving

Attention to detail

Multitasking abilities

Education

High school diploma or equivalent

Job description

Overview

Air & Sea Freight Customer Service Executive — CIAS Cargo, Changi, Singapore.

Salary: SGD 2,400 – 3,000/month + performance-based bonuses

Employment: Full-Time, Permanent

Working Hours: Monday – Friday, 9:00 a.m. – 6:00 p.m.

Why This Role

• Join a renowned air cargo and logistics company with a global footprint across 42 countries
• Build on your prior cargo or logistics experience in a hands-on, operational role
• Work in a collaborative, supportive environment with structured career progression

Key Responsibilities

• Manage customer inquiries and bookings across air and sea freight services
• Coordinate with overseas agents, shipping lines, and internal teams for timely deliveries
• Handle documentation, customs clearance coordination, and shipment tracking
• Provide updates and resolve issues promptly for clients and stakeholders
• Maintain accurate records to ensure consistent service from origin to destination

Requirements

• Minimum high school diploma or equivalent
• Prior experience in air or sea freight operations, cargo coordination, or logistics
• Strong communication and interpersonal skills
• Organized, proactive, and detail-oriented
• Ability to multitask and solve problems independently

Benefits

• Performance-based bonuses
• Structured mentorship and clear career advancement pathways
• Supportive, inclusive, and collaborative team culture

Recruit Lync Pte Ltd | EA License Number: 22C1000

Poon Weng Teik | EA Personnel License: R1657737