AI Specialist Sales Lead (APAC)

ZENDESK SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading technology firm in Singapore is seeking an AI Sales Specialist Lead to drive growth in the APAC region. In this role, you'll mentor a team of AI Sales Specialists and develop strategies to enhance AI product adoption. A focus on Conversational AI solutions is preferred, along with a proven track record in sales leadership. Exceptional communication and relationship skills are essential to engage with customers effectively. This position offers the opportunity to lead a dynamic team and significantly influence business growth.

Qualifications

• Proven experience in a quota-carrying sales leadership role.
• Focus on Conversational AI solutions or the CX space is preferable.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Exceptional communication and relationship building skills.

Responsibilities

• Drive growth and adoption of AI products across APAC.
• Lead a team of AI Sales Specialists and mentor them.
• Develop and deliver regional strategies to meet sales quotas.
• Build relationships with key customers to align AI portfolio.

Skills

Account Planning

Influencing Skills

Sales

Leadership

Artificial Intelligence

Agile

Customer Success

AES

Selling

Marketing

Strategy

Zendesk

Trials

Excel

Job description

Roles & Responsibilities

As the AI Sales Specialist Lead for the APAC region, you will be instrumental in driving the growth and adoption of our full suite of AI products. In this quota-carrying, leadership overlay role, you will guide and mentor a high-performing team of AI Sales Specialists and work closely with Core Sales Managers across APAC markets. Leveraging your technical acumen, sales leadership, and deep regional expertise, you will shape, execute, and scale go-to-market strategies to deliver value-driven AI solutions to customers—accelerating business growth in both mature and emerging APAC markets.

Importantly, this role is for a player-coach. In addition to leading an ambitious and agile team, you may also be required to lead key opportunities in the region.

Main Responsibilities

Regional Sales Leadership & Goal Achievement

Own regional AI sales targets ; develop and deliver the regional strategy to meet and exceed quotas across diverse APAC territories.

Collaborate with local Core Sales teams and country managers to tailor, execute, and optimize sales plans for both new and existing accounts.

Proactively lead large, complex deal pursuits and strategic customer engagements, providing expertise and executive presence at all stages of the sales cycle.

Customer & Stakeholder Engagement

Build and nurture strong relationships with key customers and partners - understanding their challenges and aligning the Zendesk AI portfolio to their goals

Champion a value-based, consultative approach to selling AI products that aligns to customer goals, industry-specific requirements, and emerging regional trends

Oversee regional support of AI product trials, proofs of concepts (POCs), and customer success stories, demonstrating clear value and positive business impact.

Collaborate closely with APAC GTM leadership, supporting them to drive greater growth and adoption of our AI portfolio through joint account planning, co-selling, pipeline and expansion plays

AI Sales Enablement & Evangelism

Be a subject matter expert and evangelist for AI solutions - driving enablement, best-practice sharing, and continuous learning initiatives across the APAC sales organization

Maximize AE participation in our AI targets, by providing ongoing education to regional AEs and go-to-market teams on product updates, AI market insights, and competitive dynamics

Act as the principal point of contact for escalations, complex deal support, and cross-functional collaboration with Product, Sales, Marketing, and Customer Success teams

People Skills

Skilled collaborative leader, comfortable operating across and building long term relationships with frontline sales teams and regional Zendesk leadership

Coach, mentor, and inspire a team of AI Sales Specialists and overlay sellers to excel in prospecting, opportunity creation, and executing winning AI sales plays

Foster a high-performance, collaborative team culture—sharing success, celebrating diversity, and driving continuous improvement

Product

In-depth practical knowledge and understanding of the AI Agent portfolio, with an ability to build and present demo’s, tailored to each customers specific needs.

In-depth knowledge of artificial intelligence technologies and their practical application to enhance both customer and agent experiences in contact centres.

Requirements

Proven experience in a quota-carrying sales leadership role. A focus on Conversational AI solutions or the CX space is preferrable.

Results-oriented with a track record of meeting or exceeding sales targets

Exceptional communication, relationship building, and influencing skills - comfortable engaging C-level executives, cross-functional leadership teams, front-line sellers, and technical stakeholders

Willingness to travel regionally as needed

Experience in an overlay sales / co-sell role is preferable

If you have a demonstrated history of meeting sales targets, are excited by AI and the capacity to inspire and elevate a sales team to excel in AI sales, we strongly encourage you to submit your application.

Skills

• Account Planning
• Influencing Skills
• Sales
• Leadership
• Artificial Intelligence
• Agile
• Customer Success
• AES
• Selling
• Marketing
• Strategy
• Zendesk
• Trials
• Excel