AGV/AMR Tech-Support Engineer

HIKROBOT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider based in Singapore is seeking a Project Manager to oversee mobile robot projects. The ideal candidate will have a diploma or degree in a relevant field and at least 3 years of experience in the automation industry. Responsibilities include developing delivery plans, leading on-site implementations, and ensuring customer satisfaction through effective training and support. This role offers opportunities for travel and requires strong project management skills and adaptability.

Qualifications

• Minimum 3 years of project delivery experience in automation or AGV/AMR-related industries.
• Willingness to travel across different regions.
• Fluency in English as a working language.

Responsibilities

• Develop delivery plans for mobile robot projects.
• Lead on-site project implementation and support.
• Monitor and resolve technical issues on-site.
• Deliver training and support to customers.
• Collaborate with sales teams for product demonstrations.

Skills

Project management

Problem-solving

Customer focus

Communication skills

Analytical skills

Adaptability

Education

Polytechnic Diploma or Bachelor's degree in relevant field

Job description

Responsibilities

• Develop and oversee comprehensive delivery plans for mobile robot projects, ensuring timely progress tracking and proactive adjustments.
• Lead on-site project implementation, offering AGV deployment and technical support services to facilitate smooth project acceptance.
• Monitor, report, and resolve on-site product and technical issues efficiently, working closely with technical teams to enhance customer satisfaction.
• Deliver tailored training and support to customers on product specifications, performance, and operational procedures.
• Collaborate with regional sales teams to conduct pre-sales product demonstrations, technical consultations, and competitive analysis, while managing installation, testing, and post-sales issue resolution.
• Oversee on-site business operations and provide post-sales training to ensure optimal customer experience.
• Support equipment factory acceptance processes to guarantee product quality prior to shipment.
• Maintain thorough project documentation, including compilation and dissemination of relevant materials, and conduct regular project reviews and knowledge‑sharing sessions.
• Identify and mitigate project risks by leveraging cross‑functional resources to drive efficient collaboration.

Requirements

• Polytechnic Diploma, Bachelor’s degree, or higher in Computer Science, Electronic Information Engineering, Automation, Communications, or a related discipline.
• Minimum 3 years of project delivery experience in automation or AGV/AMR‑related industries.
• Demonstrated analytical, problem‑solving, and adaptability skills with a hands‑on approach.
• Proactive mindset with strong project management capabilities to drive delivery and acceptance milestones.
• Customer‑focused with a commitment to service excellence, resilience under pressure, and superior organizational and communication skills; strong learning agility and a collaborative team orientation.
• Fluency in English as a working language.
• Willing to travel across different regions or countries.
• Singaporean will be prioritized.