After Sales Support Manager

LX PANTOS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and supply chain firm in Singapore is seeking an experienced professional to oversee revenue accuracy for MNC accounts and manage customer relationships. This role requires a degree in Business or Logistics and at least 3 years of relevant experience. Responsibilities include coordinating customer accounts, leading performance reviews, and ensuring operational excellence. Strong decision-making and communication skills are essential. The ideal candidate will thrive in a cross-functional environment and demonstrate effective planning capabilities.

Qualifications

• Minimum of 3 years' experience in a similar role within the logistics or related industry.
• Proven background in Customer Relationship Management or operational roles.
• Experience in virtual/remote management and cross-functional organization.

Responsibilities

• Oversee forecast, pipeline, and baseline accuracy for revenue types across regions.
• Manage issue resolution with third-party vendors for customer issues.
• Coordinate multiple customer accounts regionally and globally.

Skills

Customer Relationship Management

Planning skills

Decision-making capabilities

Communication skills

Interpersonal skills

Logistics knowledge

Education

Degree in Business, Logistics, Supply Chain, Information Technology

Job description

Job Responsibility:

• Oversee forecast, pipeline, and baseline accuracy for revenue types across regions for MNC accounts.

• Lead weekly and regular customer conference calls and business reviews focusing on operational performance.

• Manage issue resolution with third-party vendors and serve as the escalation point for major customer issues.

• Coordinate multiple customer accounts at regional and global levels, ensuring operational excellence and customer satisfaction.

• Drive functional issue resolution and strategic initiatives from a management perspective.

• Act as a key member of the Regional Program Management Team, fostering cross-functional partnerships.

• Ensure customer KPIs and Service Level Agreements (SLAs) are consistently met and drive regular improvement initiatives.

• Maintain and update regional SOPs and encourage best practices across teams.

• Lead and participate in customer-related activities across various functional areas, including sales, customer service, billing, and operations.

• Play a vital role in sourcing vendors and advising on cost reduction strategies while meeting customer requirements.

• Tasks as per assigned by superior

Requirements

• Degree in Business, Logistics, Supply Chain, Information Technology, or a related field.

• Minimum of 3 years' experience in a similar role within the logistics or related industry.

• Proven background in Customer Relationship Management or operational roles.

• Strong decision-making capabilities and effective planning skills.

• In-depth knowledge and expertise in the logistics field.

• Excellent customer relationship management and performance management skills.

• Experience in virtual/remote management and working within a cross-functional/matrix organization.

• Independent, with cross-cultural management experience.

• Excellent communication, interpersonal skills, and a strong team player approach.