Administrative & Student Support Officer

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable education service provider in Singapore is seeking a Customer Service Executive to provide quality service on course enrolment and administration. The ideal candidate will have a minimum diploma in a related field and 1-3 years of relevant experience. Responsibilities include assisting in operational matters, compiling attendance, and supporting student funding. Competitive salary and benefits including completion and performance bonuses are provided.

Benefits

Completion bonus (AWS)

Performance Bonus

14 days Annual Leave

Qualifications

• Minimum 2 years of experience in a related job field preferred.
• 1–3 years of relevant work experience in administration or customer service.

Responsibilities

• Provide quality customer service on course enrolment and administration.
• Assist the Campus Manager in operational matters.
• Monitor and track student withdrawals and deferments.
• Compile and monitor class attendance.
• Support funding applications and claims.

Skills

Time management

Communication skills

Interpersonal skills

Education

Minimum Diploma in related field(s)

Job description

Job Summary

• Salary range $2500 - $3000
• Working Hours: 1pm – 10pm (Monday – Friday) | 9am-1pm (Saturday)
• Working Location: Ang Mo Kio
• Completion bonus (AWS) + Performance Bonus
• 14 days Annual Leave

Job Responsibilities

• Provide quality customer service on course enrolment and course administration.
• Assist the Campus Manager in operational matters.
• Handle basic office tasks such as filing, answering emails and phone calls, and general customer service.
• Compile and monitor class attendance.
• Support funding applications and claims; collect course fee payments.
• Monitor and track student withdrawals and deferments.
• Support course activities such as class orientation, graduation, course previews, and open houses.
• Process cancellation of Student’s Pass via SOLAR+ system.
• Prepare documents for salary support disbursements.
• Prepare documents for audits.
• Conduct student surveys and consolidate evaluation reports.
• Liaise with various stakeholders, related departments, and external organizations.
• Assist in ad‑hoc administrative tasks assigned.

Job Requirements

• Minimum Diploma in related field(s) is an advantage
• Minimum 2 years of experience in a related job field is preferred.
• 1–3 years of relevant work experience in administration or customer service.
• Strong time management and prioritization skills.
• Good communication and interpersonal skills.
• Able to work shift hours as assigned.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. Please submit your updated resume in MS Word format by using the APPLY NOW button.

We regret to inform that only shortlisted candidates would be notified.

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