Administrative Assistant (VEP Processing)

WITFLUX ENGINEERING PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A company in engineering based in Singapore is seeking an Administrative Assistant to support the Vehicle Entry Permit (VEP) application process. This role requires managing end-to-end application processing, verifying documents, and responding to applicant inquiries. The ideal candidate will have prior administrative experience, strong communication skills, and proficiency in Microsoft Office. This position demands high accuracy and attention to detail in an environment with varied responsibilities that may include handling confidential information.

Qualifications

• Prior administrative experience in application processing or customer service.
• Ability to handle confidential information with discretion.
• High level of accuracy and organization.

Responsibilities

• Manage end-to-end VEP application processing, including data entry and document verification.
• Liaise with applicants to obtain missing information and provide status updates.
• Maintain organized records and prepare reports related to VEP processing.

Skills

Attention to detail

Strong communication skills

Organizational skills

Proficiency in Microsoft Office

Job description

Overview

The Administrative Assistant will support day-to-day operational activities related to the Vehicle Entry Permit (VEP) application process. The role requires strong administrative proficiency, attention to detail, and the ability to understand and verify application submissions to ensure accuracy and compliance with regulatory requirements.

Key Responsibilities

• Manage end-to-end VEP application processing, including data entry, document verification, status tracking, and submission updates.
• Review all incoming applications to ensure completeness, accuracy, and compliance with relevant policies and guidelines.
• Liaise with applicants to obtain missing information, clarify discrepancies, and provide timely updates on application status.
• Coordinate with internal teams and external stakeholders to resolve application issues and ensure smooth processing.
• Maintain organized records, documentation, and audit trails for all VEP submissions.
• Prepare and update reports, dashboards, and trackers related to VEP processing metrics.
• Respond to enquiries via email, phone, or in-person, providing clear and professional guidance on the VEP application process.
• Support general administrative duties such as filing, scheduling, correspondence, and other assigned tasks.

Requirements

• Prior administrative experience, preferably in application processing, compliance, or customer service.
• Strong ability to understand and interpret application requirements and supporting documents.
• High level of accuracy, organization, and attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with digital submission portals or workflow systems.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Ability to work independently and manage high‑volume tasks efficiently.

Preferred Attributes

• Experience with government‑related application processes or document verification workflows.
• Ability to multitask and adapt to fast‑paced environments.
• Able to commit on saturday.
• Able to communicate with JPJ malaysia.