Admin Support Officer

HFSE Global Education Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

An education support organization in Singapore is looking for a Family Engagement Specialist. This full-time role requires someone with a Bachelor’s Degree in Education or related fields and a minimum of 3 years of experience in community relations. You will manage family inquiries, coordinate logistics for support services, and design outreach initiatives to enhance parent engagement. Strong communication and collaboration skills are essential for success in this role.

Qualifications

• Minimum 3 years of experience in family or community relations within an educational environment.
• Experience in event planning, program coordination, and family outreach.
• Ability to work collaboratively with teachers and administrators.

Responsibilities

• Serve as the primary contact for family inquiries.
• Assist families in accessing resources such as student support and school bus services.
• Coordinate logistics for family-related services.

Skills

Strong communication skills

Interpersonal skills

Event planning

Program coordination

Collaboration

Digital communication tools

Education

Bachelor’s Degree in Education, Communication, or Social Work

Job description

Working Schedule

Full-Time

Job Qualifications

• Bachelor’s Degree in Education, Communication, or Social Work (or related fields).
• Minimum 3 years of experience in family or community relations within an educational environment.
• Strong communication and interpersonal skills, with the ability to manage sensitive situations.
• Experience in event planning, program coordination, and family outreach.
• Ability to work collaboratively with teachers, administrators, and support staff.
• Proficiency in using digital communication tools, such as school management systems and social media platforms.

Job Details

• Serve as the primary contact for family inquiries, including operations-related feedback, school policies, and student services like the school bus, student care and others
• Assist families in accessing resources such as student support, school bus services, and extracurricular programs. Resolve family concerns and collaborate with staff for interventions.
• Coordinate logistics for family-related services, such as school bus and student care scheduling, and address any service-related concerns promptly.
• Maintain records of family engagement, including service requests and feedback, and prepare reports for the Management.
• Design outreach initiatives and family support programs to enhance parent engagement, strengthen home–school partnerships, and increase overall family satisfaction.
• Provide administrative support to school operations, including handling parent documentation, preparing communication materials, organizing meetings or events, and assisting with school-wide activities.
• Support the planning and execution of events involving parents and students (e.g., orientations, workshops, celebrations), ensuring clear communication and smooth coordination.
• Liaise with internal departments to ensure consistent, timely, and accurate dissemination of information to families.
• Conduct Student’s Satisfaction Survey and Parent’s Satisfaction Survey during mid-year and year-end.
• Monitor and record all parent’s feedback in all channels.