Admin Assistant (E-Commerce - Customer Service)

Taka Jewellery Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading e-commerce company in Singapore seeks an Admin Assistant to support their online operations. You will be responsible for managing the e-commerce platform, assisting with order processing, and ensuring a smooth shopping experience for customers. Ideal candidates will have prior experience in e-commerce or customer service, possess strong organizational and communication skills, and be comfortable using e-commerce platforms and office software. Join us in enhancing our customer's online shopping experience.

Qualifications

• Experience in e-commerce or customer service preferred.
• Strong organizational, communication, and attention-to-detail skills.
• Proficiency with e-commerce platforms and office software.

Responsibilities

• Respond to customer inquiries on e-commerce platforms.
• Maintain product listings and update stock.
• Assist with online orders, returns, and exchanges.
• Coordinate with internal teams to resolve issues.
• Monitor customer feedback and suggest improvements.

Skills

Organizational skills

Communication skills

Attention to detail

E-commerce platform knowledge

Tools

E-commerce platforms

Office software

Job description

Join our dynamic team as an Admin Assistant (E-Commerce) and support our online operations! You’ll help manage our e-commerce platform, assist with order processing, and ensure a smooth shopping experience for our customers.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries on e-commerce platforms.

• Maintain product listings, update stock, and ensure accurate product information.

• Assist with processing online orders, returns, and exchanges.

• Coordinate with internal teams to resolve operational issues.

• Monitor customer feedback and suggest improvements to processes and service.

Key Requirements:

• Prior experience in e-commerce, online retail, or customer service preferred.

• Strong organizational, communication, and attention-to-detail skills.

• Comfortable using e-commerce platforms and office software.

• Positive attitude, proactive, and willing to learn.