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AURASTONE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading countertop company in Singapore is seeking a dedicated individual to support sales and operations. The role involves managing customer order processing, coordinating production schedules, and ensuring customer satisfaction through clear communication. Key responsibilities include generating invoices, assisting clients with product selection, and optimizing workflow through effective logistics coordination. This position is integral to maintaining operational efficiency and enhancing the customer experience.

Responsibilities

• Manage order processing and customer interactions to ensure smooth workflow.
• Generate invoices and verify purchase orders to maintain accurate documentation.
• Coordinate logistics and communicate with teams to align production timelines.

Job description

Company Overview / Employee Value Proposition

The kitchen provides the heartbeat of every happy household. It is where a family feeds; not only on physical nourishment but emotional ones as well.

At AURASTONE, our mission is to help you complete the perfect heart for your home, starting with the focal point of every kitchen -the countertop. We know that to you, it’s not just a piece of stone in the middle of a room. It’s where your family will gather and grow, where you cement friendships, and where many of your pleasant memories will center around.

You deserve the best, and we live by three pillars to ensure that you get it - Excellent Workmanship, Friendly Customer Service and Quality Materials.

As a fast-growing Quartz and Granite brand, AURASTONE is at the forefront of the industry when it comes to innovation and value creation. The birth of our revolutionary leakproof AURA SINK is proof of our commitment to innovation. We strive to create value with every step.

No detail is overlooked when we help you build your dream kitchen countertop. Our experienced craftsmen and support team work very hard to ensure every completed set leaves you beaming with pride. We have the right expertise, tools, and machinery to support our great stone masonry from fabrication to installation.

AURASTONE -“Creating Beautiful Countertops, Perfectly“

Job Summary

Support the sales and operations teams by managing order processing, customer interactions, document handling, and coordination of production schedules to ensure smooth workflow and customer satisfaction.

Responsibilities

• Generate and process invoices accurately to support the sales team’s order fulfillment
• Prepare and submit detailed fabrication drawings to the factory to initiate production
• Create and verify purchase orders to maintain accurate documentation for orders
• Manage walk-in and call-in customer inquiries by providing clear guidance or escalating complex issues to the sales team
• Assist business clients in selecting and purchasing stone slabs to meet their needs
• Maintain organized records of invoices, purchase orders, and customer transactions to ensure data accuracy and compliance
• Perform housekeeping duties on documentation to uphold quality standards
• Categorize and route incoming sales leads to appropriate team members for timely follow-up
• Arrange schedules for clients and sales team job orders to optimize workflow
• Coordinate logistics between departments to ensure orders progress smoothly from production to delivery
• Communicate with factory and operations teams to align production timelines with customer requirements
• Identify inefficiencies in administrative tasks and support workflow improvements to enhance operational effectiveness
• Maintain internal tracking systems for job orders and sales inquiries to monitor progress and status
• Provide administrative assistance for various operational tasks as needed to support team functions