Account Manager (Japanese Market)

BASHAN & GILEAD MARINE SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A marine services company in Singapore seeks a client liaison to manage relationships with Japanese clients. The role involves coordinating requests, preparing service confirmations, and ensuring client satisfaction. Proficiency in English and Japanese is essential, along with experience in customer service or account support. Understanding Japanese business culture is a plus. This position is vital for maintaining long-term relationships with clients and supporting account growth.

Qualifications

• Proficiency in English and Japanese (spoken and written).
• Relevant experience in account support, customer service, or client-facing roles.
• Understanding of Japanese business culture is an advantage.

Responsibilities

• Act as primary point of contact for Japanese clients.
• Coordinate client requests with internal operations.
• Prepare quotations and service confirmations.
• Support account growth through follow-ups.
• Handle client inquiries and ensure timely communication.

Skills

Proficiency in English and Japanese

Strong communication skills

Coordination skills

Customer service experience

Ability to manage multiple tasks

Job description

Key Responsibilities

• Act as the primary point of contact for Japanese clients and support ongoing account relationships
• Coordinate client requests and service arrangements with internal operations and finance teams
• Prepare quotations, service confirmations, and basic client reports
• Support account growth through consistent follow-ups and client servicing
• Handle client inquiries and ensure timely communication
• Assist in maintaining customer satisfaction and long-term client relationships

Required Skills and Experience

• Proficiency in English and Japanese (spoken and written) to liaise with Japanese clients
• Relevant experience in account support, customer service, or client-facing roles
• Strong communication, coordination, and follow-up skills
• Ability to manage multiple tasks and meet deadlines
• Understanding of Japanese business culture is an advantage