Account Manager (Client Growth & Retention)

LIGHTNET (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading fintech company based in Singapore is seeking an experienced Account Manager to manage and grow relationships with existing clients in their cross-border payment solutions. The role focuses on client management, ensuring strong service delivery, and recognizing growth opportunities. The ideal candidate must have at least 5 years of relevant experience, preferably in financial services, and possess strong analytical, problem-solving, and presentation skills. Proficiency in Microsoft Excel and PowerPoint is also required.

Qualifications

• Minimum 5 years of relevant experience in Account Management, Relationship Management, or Sales.
• Experience or strong familiarity with cross-border payments or financial services.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage and proactively engage a portfolio of existing clients.
• Develop account plans to increase transaction volumes.
• Identify upsell and cross-sell opportunities within existing clients.

Skills

Account Management

Relationship Management

Analytical skills

Problem-solving skills

Presentation skills

Education

Bachelor’s Degree in Business, Finance, Marketing or related discipline

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

About the Company

Lightnet is a fintech company headquartered in Singapore. At Lightnet, we are working on the world’s most advanced cross border payments system. Lightnet has built a global network of Trusted Financial Services partners which provides the most interoperable, efficient, and cost-effective payments capability available today. We believe an inclusive ecosystem that bridges the gap between existing banking rails and non-bank financial institutions will increase profitability for all our partners and enable seamless cross-border transactions across the globe.

By upholding our values of drive, intelligence, integrity, passion and results-oriented, Lightnet continues to enrich the lives and aspirations of our customers each and every day. For more information, please visit https://www.lightnet.io.

Job Overview

We are seeking an experienced Account Manager to manage and grow relationships with existing clients, driving adoption and revenue growth of our cross-border payment solutions.

This role focuses on post-onboarding client management, acting as a trusted advisor and working closely with internal teams to ensure strong service delivery, increased usage, and long-term account growth.

Key Responsibilities

• Manage and proactively engage a portfolio of existing clients, building strong, long-term relationships.
• Develop and execute account plans to increase transaction volumes, product adoption, and wallet share within assigned accounts.
• Adopt a consultative, solutions-oriented approach to understand client needs and recommend appropriate payment solutions.
• Actively encourage clients to expand usage of Lightnet's services based on their business flows and operational needs.
• Identify upsell and cross-sell opportunities within existing clients and collaborate with Sales when commercial negotiation or new contracts are required.
• Partner with internal teams (Operations, PMO, Compliance, Treasury, Technology) to ensure seamless onboarding and ongoing service delivery.
• Act as the voice of the client internally, providing structured feedback to improve service quality and product offerings.
• Monitor client performance, usage trends, and key metrics to identify risks and growth opportunities.

Requirements

• Bachelor’s Degree in Business, Finance, Marketing, or a related discipline.
• Minimum 5 years of relevant experience in Account Management, Relationship Management, or Sales
• Experience or strong familiarity with cross-border payments or financial services is highly preferred.
• Ability to grow revenue through existing client relationships.
• Strong analytical and problem-solving skills
• Highly detail-oriented, proactive, and ownership-driven.
• Excellent written, verbal and presentation skills in English.
• Strong proficiency in Microsoft Excel and PowerPoint.