Account Manager

XN GLOBAL PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading benefits management firm in Singapore is seeking an Account Manager to manage a portfolio of clients. The ideal candidate will have at least 3 years of experience in account management, preferably in the employee benefits sector, along with relevant insurance certifications. This full-time hybrid role requires strong communication and negotiation skills. A competitive compensation package and professional growth opportunities are offered.

Qualifications

• Minimum 3 years’ experience of client/account management, preferably in the employee benefits industry.
• Certificates in General Insurance and Health Insurance issued by Singapore College of Insurance.
• Able to prioritise workloads in order to meet deadlines and work effectively across cross-functional teams.

Responsibilities

• Serve as the main point of contact for intermediaries, handling day-to-day requests and queries.
• Ensure timely processing and management of renewals, meeting service level agreements.
• Collaborate with internal departments to resolve issues and ensure smooth servicing.

Skills

Client management

Communication

Negotiation

Time management

Education

Bachelor’s Degree or equivalent education

Tools

Office 365

Salesforce

Job description

About the job

This is a full-time hybrid role for an Account Manager located in Singapore.

Reporting to the Head of Account Management, the Account Manager is responsible for retaining and supporting a portfolio of corporate and individual clients, working closely with our intermediary partners. This role requires handling the day-to-day servicing needs while also taking ownership of underwriting coordination, renewal negotiations, system implementations and payment follow-up.

Key Responsibilities

• Serve as the main point of contact for intermediaries, handling day-to-day requests and queries via email and phone.
• Ensure timely processing and management of renewals, meeting service level agreements.
• Work closely with the Business Development team to support the onboarding and implementation of new policies, including full documentation and invoicing.
• Coordinate and deliver joint client engagement sessions either virtually or onsite for renewed groups.
• Collaborate with internal departments including Claims, Finance, and Underwriting to resolve issues (if any) and ensure smooth servicing.
• Communicate underwriting decisions clearly and accurately.
• Coordinate and manage policy renewals, including negotiating renewal terms in collaboration with the underwriting team.
• Raise and follow up on system-related issues or enhancements with relevant departments.
• Provide first-level responses to intermediary queries, coordinating with internal stakeholders to follow through.
• Maintain accurate records and portfolio reporting to support internal tracking and ensure team targets are met.
• Assist with other ad hoc duties as assigned.

Experience, Education, and other requirements

• Bachelor’s Degree or equivalent education.
• Minimum 3 years’ experience of client/account management, preferably in the employee benefits industry
• Certificates in General Insurance and Health Insurance issued by Singapore College of Insurance
• Proficiency in Office 365 programs [e.g., Outlook, Word, Excel]
• Added advantage if familiar with Salesforce
• Able to prioritise workloads in order to meet deadlines and work effectively across cross-functional teams.
• Comfortable working in a fast-paced, dynamic environment with the ability to adapt to evolving business needs.
• Only Singaporeans/Permanent Residents to apply.