Account Manager

XN GLOBAL PTE. LTD.; Singapore; Hybrid; SGD 50,000 - 70,000; Full time

Job summary

A leading insurance solutions provider in Singapore is seeking a skilled Account Manager to manage a portfolio of clients and intermediaries in a hybrid role. The ideal candidate will have at least 3 years of experience in client management, strong negotiation skills, and a background in the employee benefits industry. Daily duties include servicing client needs, coordinating renewals, and collaborating with internal teams to deliver excellent customer service.

Qualifications

• Bachelor’s Degree or equivalent education.
• Minimum 3 years’ experience in client/account management, preferably in the employee benefits industry.
• Certificates in General Insurance and Health Insurance issued by Singapore College of Insurance.

Responsibilities

• Serve as the main point of contact for intermediaries, handling day-to-day requests and queries.
• Ensure timely processing and management of renewals.
• Coordinate and manage policy renewals, including negotiating renewal terms.

Skills

Client relationship management

Negotiation

Cross-functional teamwork

Organizational skills

Problem-solving

Education

Bachelor’s Degree or equivalent

Certificates in General Insurance and Health Insurance

Tools

Office 365

Salesforce

Job description

About the job

This is a full-time hybrid role for an Account Manager located in Singapore.

Reporting to the Head of Account Management, the Account Manager is responsible for retaining and supporting a portfolio of corporate and individual clients, working closely with our intermediary partners. This role requires handling the day-to-day servicing needs while also taking ownership of underwriting coordination, renewal negotiations, system implementations and payment follow-up.

Key Responsibilities

• Serve as the main point of contact for intermediaries, handling day-to-day requests and queries via email and phone.
• Ensure timely processing and management of renewals, meeting service level agreements.
• Work closely with the Business Development team to support the onboarding and implementation of new policies, including full documentation and invoicing.
• Coordinate and deliver joint client engagement sessions either virtually or onsite for renewed groups.
• Collaborate with internal departments including Claims, Finance, and Underwriting to resolve issues (if any) and ensure smooth servicing.
• Communicate underwriting decisions clearly and accurately.
• Coordinate and manage policy renewals, including negotiating renewal terms in collaboration with the underwriting team.
• Raise and follow up on system-related issues or enhancements with relevant departments.
• Provide first-level responses to intermediary queries, coordinating with internal stakeholders to follow through.
• Maintain accurate records and portfolio reporting to support internal tracking and ensure team targets are met.
• Assist with other ad hoc duties as assigned.

Experience, Education, and other requirements

• Bachelor’s Degree or equivalent education.
• Minimum 3 years’ experience of client/account management, preferably in the employee benefits industry
• Certificates in General Insurance and Health Insurance issued by Singapore College of Insurance
• Proficiency in Office 365 programs [e.g., Outlook, Word, Excel]
• Added advantage if familiar with Salesforce
• Able to prioritise workloads in order to meet deadlines and work effectively across cross-functional teams.
• Comfortable working in a fast-paced, dynamic environment with the ability to adapt to evolving business needs.
• Only Singaporeans/Permanent Residents to apply.