6 Months Service Delivery Manager - Up to $8,500

Recruit Express Pte Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Service Delivery Manager to oversee SAP FICO consultants and manage cross-functional teams. In this role, you will be the primary point of contact for SAP FICO-related issues and will oversee the integration of various SAP modules. The ideal candidate should have mastery of SAP FI, CO, and PS modules with strong project management and vendor management skills. This position offers a salary of up to $8,500 and operates on a Monday to Friday schedule.

Qualifications

• Mastery of Financial Accounting (FI), Controlling (CO) and Project System (PS) modules.
• Experience in IT leadership and managing outsourcing partnerships.
• Strong project management skills, including planning and execution.

Responsibilities

• Manage SAP FICO consultants and teams to ensure high performance.
• Act as the primary contact for SAP FICO-related issues.
• Oversee integration of SAP FICO with other SAP modules.

Skills

Financial Accounting (FI)

Controlling (CO)

Project System (PS)

Project Management

Vendor Management

Business Process Understanding

ITIL Knowledge

Job description

6 Months Service Delivery Manager - Up to $8,500

Singapore | Posted: Dec 09, 2025

9am - 6pm (Mon - Fri)

• Manage SAP FICO consultants and cross-functional teams, ensuring high performance and collaboration.
• Act as the primary point of contact for SAP FICO-related issues, escalations, and critical incidents.
• Oversee integration of SAP FICO with other SAP modules (MM, SD, PP, HR) and external systems.
• Bridge communication between business users, IT, and external partners.
• Fully manage and control external resources providing service ensuring delivery is within SLA and are in line with business expectations.
• Lead the Demand management and prioritisation decisions, in agreement with key stakeholders and monitor the effective utilisation of Application Development hours across APAC business units.
• Act as SBFAP IT Service point of contact for major / critical Incidents escalations.
• Participate in the governance decisions and identify action items.
• Ensure continuous improvement of processes and service delivery.

Requirements

• Mastery of Financial Accounting (FI), Controlling (CO) and Project System (PS) modules, including integration with other SAP modules (MM, SD etc.) and Finance interfaces (e.g. BW, BPC, Kofax, etc).
• IT leadership experience in a global environment and at managing a large outsourcing partnership.
• Proven project management skills, including planning, execution, and risk management.
• Experience in vendor management, including service level agreements (SLAs), vendor performance evaluation.
• Business Process Knowledge: Understanding business processes and workflows across various domains.
• ITIL certification or strong knowledge of ITIL processes is a plus.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599