24/7 Service Desk Analyst | Night/Day IT Support

STAR CAREER CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment consulting firm in Singapore is looking for Service Desk Analysts/Assistant Engineers to support a 24/7 Service Desk. You will monitor IT networks, respond to user inquiries, and ensure timely incident resolution. Ideal candidates have a Higher NITEC in IT, strong customer service skills, and can work rotating shifts in a secure environment. This role offers a contract position with allowances and the potential for renewal.

Benefits

Site and Shift Allowances

Qualifications

• 1–2 years of relevant experience in a NOC / Service Desk environment is preferred.
• Comfortable with 12-hour rotating shifts, including weekends and public holidays.
• Able to work in a secure, no-camera environment.

Responsibilities

• Monitor enterprise IT networks and server systems.
• Act as the single point of contact for users, resolver teams, and vendors.
• Respond to hotline calls and emails within agreed SLAs.
• Take ownership of incidents and service requests through to resolution.
• Track, update, and close tickets within defined timelines.
• Maintain accurate documentation and incident records.

Skills

Customer service skills

Communication

Teamwork

Education

Higher NITEC in IT or related discipline

Job description

A recruitment consulting firm in Singapore is looking for Service Desk Analysts/Assistant Engineers to support a 24/7 Service Desk. You will monitor IT networks, respond to user inquiries, and ensure timely incident resolution. Ideal candidates have a Higher NITEC in IT, strong customer service skills, and can work rotating shifts in a secure environment. This role offers a contract position with allowances and the potential for renewal.