VIP Executive Support Specialist

Qiddiya Investment Company

Riyadh

On-site

SAR 223,000 - 402,000

Full time

4 days ago

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Job summary

Qiddiya Investment Company is seeking a proactive VIP support professional to ensure seamless executive communications, device health, and flawless on-site escorts during critical events. You will coordinate rapid responses, maintain confidentiality, and deliver concise updates to leadership across multi-vendor environments to protect executive productivity and minimize downtime.

This role emphasizes proactive monitoring, incident prevention, and high‑touch service for senior leaders in a

Qualifications

Bachelor's degree in IT, Computer Science, or related field (required).
ITIL or equivalent certification preferred.
2+ years of experience, preferably predominantly in end user support.
Experience VIP support in large multi-vendor enterprises preferred.
Experience in entertainment entities preferred.

Responsibilities

Operate tailored models, escort procedures, and rapid response to protect executive productivity.
Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
Manage concise, expectation-setting updates and advisories for VIPs during incidents and maintenance.
Coordinate event coverage, peak-period protection, and on-site readiness for board/leadership engagements.
Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
Ensure confidentiality and privileged-access controls for VIP environments.
Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.