Specialist - VIP Support

Qiddiya; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Qiddiya in Riyadh is seeking a lead executive and VIP support specialist to minimize downtime, deliver proactive device health, and ensure discreet, white-glove communications and escorts during critical events.

You will operate tailored models, coordinate on-site readiness for board engagements, manage rapid response, and track VIP CSAT and incident metrics while safeguarding confidential access.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• ITIL or equivalent preferred.
• 2+ years of end-user support experience.
• VIP support experience in large, multi-vendor enterprises preferred.
• Experience in entertainment entities preferred.

Responsibilities

• Operate tailored models, escort procedures, and rapid response to protect executive productivity.
• Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
• Manage concise, expectation-setting updates and advisories for VIPs during incidents and maintenance.
• Coordinate event coverage, peak-period protection, and on-site readiness for board/leadership engagements.
• Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
• Ensure confidentiality and privileged-access controls for VIP environments.
• Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.

Skills

Executive support

VIP service

End-user support

Proactive monitoring

Education

Bachelor’s degree in IT, Computer Science, or related field

ITIL or equivalent

Tools

ITIL

Job description

Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.

Responsibilities

• Operate tailored models, escort procedures, and rapid response to protect executive productivity.


• Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.


• Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.


• Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.


• Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.


• Ensure confidentiality and privileged‑access controls for VIP environments.


• Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.

• Bachelor’s degree in IT, Computer Science, or related field


• ITIL or equivalent preferred


• 2+ years, preferably with majority in end user support


• Experience VIP support in large, multi-vendor enterprises preferred


• Experience in entertainment entities preferred