Specialist - VIP Support

Qiddiya Investment Company; Riyadh; On-site; SAR 223,000 - 402,000; Full time

Job summary

Qiddiya Investment Company is seeking a proactive VIP support professional to ensure seamless executive communications, device health, and flawless on-site escorts during critical events. You will coordinate rapid responses, maintain confidentiality, and deliver concise updates to leadership across multi-vendor environments to protect executive productivity and minimize downtime.

This role emphasizes proactive monitoring, incident prevention, and high‑touch service for senior leaders in a

Qualifications

• Bachelor's degree in IT, Computer Science, or related field (required).
• ITIL or equivalent certification preferred.
• 2+ years of experience, preferably predominantly in end user support.
• Experience VIP support in large multi-vendor enterprises preferred.
• Experience in entertainment entities preferred.

Responsibilities

• Operate tailored models, escort procedures, and rapid response to protect executive productivity.
• Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
• Manage concise, expectation-setting updates and advisories for VIPs during incidents and maintenance.
• Coordinate event coverage, peak-period protection, and on-site readiness for board/leadership engagements.
• Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
• Ensure confidentiality and privileged-access controls for VIP environments.
• Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.

Skills

End user support

VIP support experience

Entertainment industry experience

ITIL certification or equivalent

Education

Bachelor's degree in IT/Computer Science or related field

Job description

Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.

Responsibilities

• Operate tailored models, escort procedures, and rapid response to protect executive productivity.


• Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.


• Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.


• Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.


• Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.


• Ensure confidentiality and privileged‑access controls for VIP environments.


• Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.

• Bachelor’s degree in IT, Computer Science, or related field


• ITIL or equivalent preferred


• 2+ years, preferably with majority in end user support


• Experience VIP support in large, multi-vendor enterprises preferred


• Experience in entertainment entities preferred