Training & Quality Field Specialist (KSA)

BLACKLANE; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance for you and dependets

Housing & transport allowances

Annual flights to home country

Hybrid setup: Riyadh office

Wellbeing & learning budget

Job summary

Blacklane in Saudi Arabia is seeking a detail-oriented operations trainer to support chauffeur partners, ensuring safe, high-quality guest experiences. You will coordinate training activities, assist with quality checks, and translate materials into English and Arabic.

You will work closely with the Team Lead and cross-functional partners, analyze performance trends, and contribute to ongoing improvements. The role offers an international environment and a clear path for growth within

Qualifications

• 1–3 years of relevant experience in operations, training coordination, quality assurance, hospitality, or a similar environment.
• Fluency in English and native level Arabic.
• Strong attention to detail and structured workflow.

Responsibilities

• Support the delivery and coordination of chauffeur training programs in KSA.
• Help prepare and update training materials in English and Arabic across key chauffeur competency areas.
• Coordinate training sessions, attendance tracking, and follow-up actions with chauffeurs and operational partners.
• Work directly with chauffeurs in the field to support practical training and reinforce service standards.
• Assist with quality audits, spot checks, and follow-up documentation.
• Review performance trends and operational feedback to identify recurring quality gaps.
• Share observations and improvement ideas with the team to strengthen training content and quality processes.

Skills

Operations coordination

Training coordination

Quality assurance

Hospitality

Customer service

Data analysis

Attention to detail

Organizational skills

Communication

Job description

Blacklane in Saudi Arabia is seeking a detail-oriented operations trainer to support chauffeur partners, ensuring safe, high-quality guest experiences. You will coordinate training activities, assist with quality checks, and translate materials into English and Arabic.

You will work closely with the Team Lead and cross-functional partners, analyze performance trends, and contribute to ongoing improvements. The role offers an international environment and a clear path for growth within