Senior Quality Assurance Lead — Performance & Compliance

Delivery Hero; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

Delivery Hero is seeking a Quality Assurance professional in Riyadh, Saudi Arabia. This role involves monitoring agent performance, ensuring adherence to quality standards, and conducting performance evaluations. The ideal candidate possesses strong analytical skills and will work towards continuous quality improvement. A bachelor's degree in business or Quality Management is required along with 2-4 years of relevant experience.

Join the team to help maintain high performance and quality service in this dynamic environment.

Qualifications

• 2 – 4 years of relevant experience in Quality Assurance.
• Strong analytical skills to analyze performance metrics.
• Ability to conduct coaching and calibration sessions.

Responsibilities

• Monitor and evaluate agent performance using quality metrics.
• Analyze performance failures and implement action plans.
• Ensure data accuracy in the quality assurance system.
• Conduct quality improvement sessions and audits.

Skills

Communication

Attention to detail

Quality assessment

Data analysis

Education

Bachelor’s degree in business or Quality Management

Job description

Delivery Hero is seeking a Quality Assurance professional in Riyadh, Saudi Arabia. This role involves monitoring agent performance, ensuring adherence to quality standards, and conducting performance evaluations. The ideal candidate possesses strong analytical skills and will work towards continuous quality improvement. A bachelor's degree in business or Quality Management is required along with 2-4 years of relevant experience.

Join the team to help maintain high performance and quality service in this dynamic environment.