Telecom Change Manager - ITIL & CAB Expert

Tangent International; Saudi Arabia; On-site; SAR 210,000 - 340,000; Full time

Job summary

Tangent International in Saudi Arabia is seeking an experienced Change Management Engineer to lead ITIL change processes across carrier-grade networks, ensuring minimal service disruption.

You will review MOPs, coordinate CAB meetings, and collaborate with NOC/FO, BO/L2-L3, and field teams using ServiceNow or Remedy to log and track changes. The ideal candidate has 5+ years in telecom and hands-on Ericsson ENM exposure.

Qualifications

• Bachelor’s degree in a relevant telecom or IT field.
• 5+ years telecom experience.
• 2–3+ years in telecom change management.
• Hands-on with Ericsson ENM/OSS and ITSM tools.
• Familiarity with ITIL frameworks.

Responsibilities

• Coordinate Change Advisory Board (CAB) governance and change lifecycle across RAN, Core, Transmission, and IP domains.
• Review, evaluate, and approve Methods of Procedure (MOPs) and risk assessments for network changes.
• Manage incident and change ticket lifecycles using ITSM tools (ServiceNow/Remedy).
• Collaborate with NOC/FO, BO/L2-L3, and Field Operations teams to schedule and execute changes.
• Audit PIRs and ensure compliance with change freezes and ITIL standards.

Skills

Change Management

ITIL

NOC/FO coordination

Cross-domain knowledge

Education

Bachelor's degree in relevant telecom/IT field

Tools

Ericsson ENM/OSS

ServiceNow

Remedy

Job description

Tangent International in Saudi Arabia is seeking an experienced Change Management Engineer to lead ITIL change processes across carrier-grade networks, ensuring minimal service disruption.

You will review MOPs, coordinate CAB meetings, and collaborate with NOC/FO, BO/L2-L3, and field teams using ServiceNow or Remedy to log and track changes. The ideal candidate has 5+ years in telecom and hands-on Ericsson ENM exposure.