Change Management Engineer | Tangent International | Saudi Arabia (KSA)

Tangent International; Saudi Arabia; On-site; SAR 210,000 - 340,000; Full time

Job summary

Tangent International in Saudi Arabia is seeking an experienced Change Management Engineer to lead ITIL change processes across carrier-grade networks, ensuring minimal service disruption.

You will review MOPs, coordinate CAB meetings, and collaborate with NOC/FO, BO/L2-L3, and field teams using ServiceNow or Remedy to log and track changes. The ideal candidate has 5+ years in telecom and hands-on Ericsson ENM exposure.

Qualifications

• Bachelor’s degree in a relevant telecom or IT field.
• 5+ years telecom experience.
• 2–3+ years in telecom change management.
• Hands-on with Ericsson ENM/OSS and ITSM tools.
• Familiarity with ITIL frameworks.

Responsibilities

• Coordinate Change Advisory Board (CAB) governance and change lifecycle across RAN, Core, Transmission, and IP domains.
• Review, evaluate, and approve Methods of Procedure (MOPs) and risk assessments for network changes.
• Manage incident and change ticket lifecycles using ITSM tools (ServiceNow/Remedy).
• Collaborate with NOC/FO, BO/L2-L3, and Field Operations teams to schedule and execute changes.
• Audit PIRs and ensure compliance with change freezes and ITIL standards.

Skills

Change Management

ITIL

NOC/FO coordination

Cross-domain knowledge

Education

Bachelor's degree in relevant telecom/IT field

Tools

Ericsson ENM/OSS

ServiceNow

Remedy

Job description

Position Summary

We are seeking an exceptionally skilled and experienced Change Management Engineer to join Tangent International on a full-time basis within their client’s Managed Services environment in Saudi Arabia (KSA). In this critical telecommunications ITIL operations role, you will be responsible for orchestrating change request lifecycles, evaluating risk assessments, managing Method of Procedure (MOP) documentation, and coordinating Change Advisory Board (CAB) governance across complex RAN, Core, Transmission, and IP domains. The ideal candidate will bring 5+ years of telecom experience, 2 to 3+ years dedicated to change management, and hands-on operational exposure to Ericsson ENM, OSS, and ServiceNow/Remedy platforms. If you possess a distinguished background in telecom managed services change governance, we invite you to apply.

Detailed Job Description

As a Change Management Engineer at Tangent International in Saudi Arabia (KSA) [cite: 5], you will serve as the central governance authority overseeing network changes and minimizing service disruption across carrier-grade infrastructure. Your daily responsibilities will encompass reviewing and approving MOPs, coordinating actions between NOC/FO, back office L2-L3, and field operations teams, and ensuring strict compliance with ITIL change management frameworks. You will leverage Ericsson ENM/OSS and ITSM ticketing platforms (ServiceNow or Remedy) to track, audit, and log all network modifications [cite: 5]. Candidates are required to submit their updated resume via email to James Bundock at `[e-mail]` [cite: 5].

Key Responsibilities

• Orchestrate end-to-end ITIL change management processes and workflows within a large-scale telecom managed services environment [cite: 5].
• Review, evaluate, and approve Methods of Procedure (MOPs) and comprehensive risk assessments for all network changes [cite: 5].
• Facilitate and coordinate Change Advisory Board (CAB) meetings, change governance reviews, and scheduling [cite: 5].
• Coordinate seamlessly across diverse operational groups including NOC/FO, BO/L2-L3 engineering, and Field Operations [cite: 5].
• Utilize Ericsson ENM and OSS platforms to evaluate network topology impact and verify configuration changes [cite: 5].
• Manage incident and change ticket lifecycles using enterprise ITSM tools such as ServiceNow or Remedy [cite: 5].
• Maintain rigorous oversight over RAN, Core, Transmission, and IP domain modifications to prevent service outages [cite: 5].
• Audit post-implementation reviews (PIRs) and ensure adherence to change freeze periods and compliance standards.
• Collaborate proactively with vendor partners, client stakeholders, and engineering teams to streamline deployment schedules.
• Author comprehensive change audit reports, risk logs, and operational compliance documentation [cite: 5].

Required Qualifications & Skills

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Technology, or a related discipline.
• Minimum of 5+ years of professional work experience within the telecommunications industry [cite: 5].
• Minimum of 2 to 3+ years of dedicated professional experience in telecom Change Management [cite: 5].
• Strong cross-domain technical understanding of RAN, Core, Transmission, and IP network architectures [cite: 5].
• Hands-on operational exposure to Ericsson ENM and OSS platforms [cite: 5].
• Practical experience with enterprise ITSM ticketing platforms such as ServiceNow or Remedy [cite: 5].
• Deep working knowledge of ITIL Change Management frameworks and ITIL Foundation certification [cite: 5].
• Proven experience coordinating across NOC/FO, BO/L2-L3, and Field Operations teams [cite: 5].
• Exceptional MOP review, risk assessment, CAB coordination, and change governance expertise [cite: 5].
• Mandatory residency/work authorization: Ability to operate on-site in Saudi Arabia (KSA) [cite: 5].

Nice-to-Have Skills

• Prior professional experience within an Ericsson Managed Services operating environment [cite: 5].
• Advanced ITIL Managing Professional (MP) or ITIL Expert certifications.
• Experience with automated CI/CD network deployment pipelines and script-based MOP validation.
• Immediate availability for local mobilization in Saudi Arabia.

Application Information

• Recruiter: Tangent International [cite: 5]
• Contact Name: James Bundock (Senior Customer Success Manager) [cite: 5]
• Email: [e-mail] [cite: 5]
• Phone:
• Application URL:
• Salary/Rate: Competitive market rate
• Deadline: Immediate
• Notice Period: Immediate to 30 Days
• Contract Duration: Full Time / Permanent (Managed Services in Saudi Arabia) [cite: 5]

Recruitment Pro Tip

When applying for this Change Management Engineer position with Tangent International [cite: 5], ensure your resume explicitly highlights your Ericsson ENM/OSS exposure, your ITIL Change Management background, and your experience managing MOP reviews within an Ericsson Managed Services environment [cite: 5].