ENM / ENIQ Engineer | Tangent International | Saudi Arabia

Tangent International; Saudi Arabia; On-site; SAR 250,000 - 400,000; Full time

Job summary

Tangent International seeks an experienced ENM/ENIQ Engineer for Saudi Arabia on a 12-month extendable contract. This role focuses on administration, maintenance, and optimization of Ericsson network management platforms across complex OSS environments, with emphasis on ENM, ENIQ, and eVNFM.

You will troubleshoot end-user issues, support new deployments, and collaborate with cross-functional teams and operator stakeholders to ensure performance, availability, and successful feature delivery.

Qualifications

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Technology, or a related field.
• 5+ years hands-on ENM/ENIQ administration experience in a telecom environment.
• Experience administering, configuring, and troubleshooting enterprise telecom management platforms.
• Strong experience with VAS platforms including messaging, charging, provisioning, and service control.
• Deep understanding across OSS domains: fault, performance, configuration, inventory, service assurance, and orchestration.
• Availability for a 12-month extendable contract in Saudi Arabia.

Responsibilities

• Perform ENM, ENIQ, and eVNFM administration, configuration, and operational support.
• Troubleshoot end-user issues, customer requests, system anomalies, and escalations.
• Support new network implementation projects, system expansions, and customer acceptance activities.
• Follow up on MDTs and TCNs to ensure accurate change tracking and deployment.
• Handle urgent customer support requests and service-affecting network issues.
• Assist in testing and deployment of new feature requirements and software upgrades.
• Administer VAS platforms including messaging, charging, provisioning, and service control.
• Manage OSS domains: fault, performance, configuration, inventory, service assurance, and orchestration.
• Collaborate with cross-functional NOC, field engineering, and client stakeholders.
• Maintain architecture diagrams, runbooks, and administration logs.

Skills

ENM/ENIQ administration

OSS domain expertise

VAS platforms

Troubleshooting

Incident management

Contract availability

Education

Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Technology, or a related field

Tools

Ericsson ENM

Ericsson ENIQ

OpenStack

Kubernetes

Job description

Position Summary

Tangent International is seeking an experienced, highly technical, and accomplished ENM / ENIQ Engineer with deep operational expertise in telecom management platforms to join our client deployment team on a 12-month extendable contract basis in Saudi Arabia. In this specialized OSS systems engineering and network management role, you will spearhead ENM, ENIQ, and eVNFM administration, operational support, troubleshooting, and customer request fulfillment. You will work closely with cross-functional network operations centers, core engineering squads, and telecom operator stakeholders to support new implementations, acceptance activities, technical changes, hardware cases, and new feature requirements. Ideal candidates bring a robust academic background in telecommunications or computer engineering, deep practical mastery of Ericsson Network Manager (ENM) and Ericsson Network IQ (ENIQ), VAS platforms, and immediate availability for deployment in Saudi Arabia.

Detailed Job Description

As an ENM / ENIQ Engineer at Tangent International in Saudi Arabia, you will take full ownership of administering, maintaining, and optimizing enterprise telecommunications management platforms across complex operational environments. Your day-to-day responsibilities encompass performing ENM, ENIQ, and eVNFM administration activities, troubleshooting end‑user issues, customer requests, and critical escalations, and supporting new projects, network implementations, and formal acceptance activities. You will follow up on Multidimensional Data Tables (MDTs) and Technical Change Notes (TCNs), handle service‑affecting issues, and support the study and preparation of new feature requests. Working in a fast‑paced telecommunications environment requiring 12‑month extendable contract commitment, you will drive operational resilience and uncompromised network visibility.

Key Responsibilities

• Perform comprehensive Ericsson Network Manager (ENM), ENIQ, and eVNFM administration, configuration, and operational support.
• Troubleshoot complex end‑user issues, customer requests, system anomalies, and critical operational escalations.
• Support new network implementation projects, system expansions, and formal customer acceptance activities.
• Follow up meticulously on Multidimensional Data Tables (MDTs) and Technical Change Notes (TCNs).
• Handle urgent customer support requests, incident triage, and service‑affecting network issues across OSS domains.
• Support the technical study, preparation, testing, and deployment of new feature requirements and software upgrades.
• Administer and troubleshoot VAS platforms, including messaging, charging, provisioning, service control, and digital services.
• Manage OSS domains spanning fault management, performance monitoring, configuration, inventory, service assurance, and orchestration.
• Collaborate closely with cross‑functional network operations centers, field engineering squads, and client stakeholders.
• Maintain comprehensive technical architecture diagrams, operational runbooks, and administration audit logs.

Required Qualifications & Skills

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Technology, or a related field.
• Minimum 5+ years of professional hands‑on experience administering ENM (Ericsson Network Manager) and/or ENIQ in a telecom environment.
• Proven experience administering, configuring, and troubleshooting enterprise telecom management platforms.
• Strong professional experience with Value-Added Services (VAS) platforms, including messaging, charging, provisioning, and service control.
• Deep practical understanding across OSS domains such as fault, performance, configuration, inventory, service assurance, and orchestration.
• Strong analytical, troubleshooting, incident management, and cross‑functional communication capabilities.
• Professional availability for a 12-month extendable contract engagement in Saudi Arabia.

Nice-to-Have Skills

• Professional vendor certifications from Ericsson (e.g., ENM Certified Administrator / ENIQ Specialist).
• Advanced familiarity with cloud-native network management, containerized OSS functions, and virtualization platforms (OpenStack, Kubernetes).
• Experience developing automation scripts using Python or Ansible for routine OSS health-checks and report generation.
• Prior working experience in tier-1 telecommunications operators or managed service providers across the Middle East.
• Strong background in ITIL service management frameworks and SLA incident resolution workflows.

Recruitment Pro Tip

When applying for ENM/ENIQ contract roles in Saudi Arabia, ensure your resume explicitly highlights your hands‑on Ericsson Network Manager and ENIQ administration experience, OSS domain expertise, and VAS platform familiarity.