Technical Support Representative

Tamkeen Technologies; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Tamkeen Technologies in Jeddah is seeking a Technical Support Representative to join our Customer Service team, providing phone-based support to diagnose and resolve technical issues and ensure a high-quality customer experience.

The role requires bilingual Arabic and English communication, strong problem-solving skills, and the ability to thrive in a fast-paced call center. You will escalate complex cases and maintain accurate interaction records as part of delivering exceptional service.

Qualifications

• Bachelor's degree in an IT-relevant technical field.
• Advanced proficiency in Arabic and English, with clear pronunciation.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal communication and customer service skills.
• Ability to work in a fast-paced, call center environment.
• Willingness to work shifts (10 AM – 10 PM) with rotational days off.

Responsibilities

• Handle inbound customer calls to diagnose and resolve technical issues.
• Provide clear, professional guidance to customers in both Arabic and English.
• Escalate complex technical cases to relevant internal teams when needed.
• Maintain accurate records of customer interactions and resolutions.
• Meet performance targets related to call quality, response time, and customer satisfaction.
• Stay updated on product/technical knowledge to provide accurate support.

Skills

Bilingual Arabic-English

Problem solving

Customer service

Verbal communication

Education

Bachelor's degree in IT field

Job description

We are looking for a Technical Support Representative to join our Customer Service team in Jeddah , providing phone-based support to resolve technical issues and ensure a high-quality customer experience.

Responsibilities:

• Handle inbound customer calls to diagnose and resolve technical issues
• Provide clear, professional guidance to customers in both Arabic and English
• Escalate complex technical cases to relevant internal teams when needed
• Maintain accurate records of customer interactions and resolutions
• Meet performance targets related to call quality, response time, and customer satisfaction
• Stay updated on product/technical knowledge to provide accurate support

Qualifications:

• Bachelor's degree in an IT-relevant technical field
• Advanced proficiency in Arabic and English, with clear pronunciation
• Strong problem-solving and troubleshooting skills
• Excellent verbal communication and customer service skills
• Ability to work in a fast-paced, call center environment
• Willingness to work shifts (10 AM – 10 PM) with rotational days off