Technical Support Engineer

E Incube; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

A technology solutions provider in Riyadh is seeking a Technical Support Engineer to provide outstanding customer service and troubleshoot technical issues related to products and services. The ideal candidate should have 2-4 years of experience in technical support, a Bachelor's degree in a relevant field, and strong communication skills in Arabic and English. This full-time position offers opportunities for collaboration with engineering teams and professional growth.

Qualifications

• 2-4 years of relevant experience in technical support.
• Strong understanding of operating systems and networking.
• Familiarity with SQL or Oracle databases.
• Experience with SQL or Oracle databases and writing queries.
• Proficient in English and Arabic; excellent communication.

Responsibilities

• Provide technical assistance to customers.
• Troubleshoot and resolve issues related to products/services.
• Collaborate with engineering teams and document solutions.
• Collaborate with product, QA, and engineering teams to report bugs.
• Monitor support metrics and meet SLAs.

Skills

Customer service

Troubleshooting

Communication (Arabic & English)

Problem-solving

Technical support experience

Education

Bachelor's degree in Computer Science or related field

Tools

Zendesk

Freshdesk

Jira

Job description

#### Job Title :Technical Support Engineer#### Location:Riyadh - Saudi ArabiaDescriptionJob Vacancy brief:Technical Support Engineer provide technical assistance to our customers. The ideal candidate will troubleshoot and resolve issues related to our products/services, deliver outstanding customer service, and work closely with engineering and product teams to ensure customer satisfaction.Job Vacancy Skills and Qualifications:• Respond to customer inquiries via email, chat, or phone in a timely and professional manner.• Troubleshoot technical issues related to [software / hardware / networking / SaaS platform, etc.].• Analyze logs, replicate customer issues, and escalate complex problems to relevant internal teams.• Document issues, solutions, and FAQs in internal and customer-facing knowledge bases.• Assist in onboarding new customers and provide training or technical guidance when necessary.• Collaborate with product, QA, and engineering teams to communicate bugs and feature requests.• Monitor support metrics and ensure SLAs are met.• Participate in on-call rotations or after-hours support (if applicable).• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).• Proven experience in technical support, IT help desk, or a similar role.• Strong understanding of [operating systems, networking, databases, cloud]• Excellent troubleshooting and problem-solving skills.• Familiarity with support ticketing systems (e.g., Zendesk, Freshdesk, Jira) is a plus.• Strong communication and interpersonal skills.• Ability to work independently and collaboratively in a fast-paced environment.• 2-4 years of relevant experience• Experience in SQL or oracle databases this includes writing queries, stored procedures.• Independent decision-making capability and proactive problem-solving skills.• Well-developed verbal and written communication skills Arabic & English.Preferred Qualifications (Optional):• Experience with scripting (e.g., Python, Bash, PowerShell).• Programing skills in Dot net is a big plus.• Certifications like CompTIA A+, Network+, Microsoft, or AWS are a plus.Job Vacancy location (Office):• KSA OfficeYears of experiences• 2- 4 yearsSalary:• Depends on the years of experience& skillsNumber of Vacancies:• 2Employment Status:• Full Time