Customer Support (Jeddah)

Locationsolutions; Jeddah; On-site; SAR 89,280 - 133,920; Full time

Job summary

A leading technology services company in Jeddah is seeking a Coordinator and Level 1 Support professional. The ideal candidate will manage daily operations, provide technical support, and ensure smooth client interactions. Candidates should have a Bachelor's degree in IT, be fluent in Arabic and English, and possess strong customer service skills. This role is exclusive to Saudi candidates.

Qualifications

• Bachelor's degree in any IT field.
• Good in both Arabic and English (written and spoken).
• Strong knowledge of Microsoft Office, especially Excel.

Responsibilities

• Coordinate the installation of tracking and fleet management projects.
• Provide Level 1 support to clients, addressing inquiries and technical issues.
• Monitor and maintain customer accounts to ensure smooth operations.

Skills

Customer service

Communication in Arabic and English

Microsoft Excel

Education

Bachelor's degree in IT

Tools

Cisco

Job description

We are looking for a highly motivated and detail-oriented Coordinator and Level 1 Support professionals to join our growing team. This role is perfect for someone who enjoys working in a fast-paced environment, managing multiple tasks, and providing excellent customer service. The ideal candidate will be responsible for coordinating day-to-day operations appointments and offering first-level technical support to our clients.

Key Responsibilities

• Coordinate the installation of tracking and fleet management projects.
• Provide Level 1 support to clients, addressing inquiries and technical issues.
• Monitor and maintain customer accounts to ensure smooth operations.
• Communicate effectively in both Arabic and English to ensure clear information exchange.
• Streamline processes to improve team efficiency.
• Offer administrative support to the team as needed.

Qualifications & Experience

• Bachelor's degree in any IT field.
• Good in both Arabic and English (written and spoken).
• Strong knowledge of Microsoft Office, especially Excel.
• Previous experience in customer support is a plus.
• Interest or experience in Cisco, CCNA, or Networks
• Saudi candidates only.