Supervisor, Work Shop

Aljomaih Automotive Company; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading automotive dealership in Jeddah is seeking an experienced Supervisor for their workshop. The ideal candidate will have a strong background in automotive service management and a commitment to delivering exceptional customer service. Responsibilities include overseeing daily operations, managing a team of technicians, ensuring compliance with safety standards, and enhancing service quality. Strong leadership, organizational skills, and fluency in Arabic and English are preferred for effective customer interaction.

Qualifications

• Proven experience in a supervisory or management role within an automotive workshop environment.
• Strong knowledge of automotive repair processes and service techniques.
• Exceptional communication and interpersonal skills, with a focus on customer service.
• Fluency in both Arabic and English is preferred for effective communication.

Responsibilities

• Oversee daily operations of the workshop, ensuring all tasks are completed efficiently and effectively.
• Manage a team of automotive technicians, providing guidance and support to enhance their skills and productivity.
• Ensure compliance with safety regulations and quality standards in all workshop activities.
• Monitor and maintain inventory levels of tools, equipment, and parts necessary for workshop operations.
• Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.

Skills

Automotive Repair Knowledge

Leadership Skills

Customer Service Orientation

Organizational Skills

Technical Proficiency

Tools

Workshop Management Software

Job description

We are seeking a highly motivated and experienced Supervisor for our Workshop at our automotive dealership in Jeddah, Saudi Arabia. The ideal candidate will have a strong background in automotive service management and a passion for delivering exceptional customer service. This role is crucial in ensuring that our workshop operates efficiently, meets quality standards, and provides a positive experience for our customers. The Supervisor will oversee the daily operations of the workshop, manage a team of technicians, and ensure that all service work is completed to the highest standards. Additionally, this position requires strong organizational skills, the ability to work under pressure, and a commitment to continuous improvement in workshop processes.

Responsibilities

1. Oversee daily operations of the workshop, ensuring all tasks are completed efficiently and effectively.
2. Manage a team of automotive technicians, providing guidance and support to enhance their skills and productivity.
3. Ensure compliance with safety regulations and quality standards in all workshop activities.
4. Monitor and maintain inventory levels of tools, equipment, and parts necessary for workshop operations.
5. Develop and implement training programs for technicians to improve service quality and customer satisfaction.
6. Conduct regular performance evaluations and provide constructive feedback to team members.
7. Coordinate with the service advisors to schedule appointments and manage workflow in the workshop.
8. Analyze workshop performance metrics and implement strategies for improvement.
9. Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.
10. Prepare detailed reports on workshop operations, including productivity, efficiency, and areas for improvement.

Preferred Candidate

1. Proven experience in a supervisory or management role within an automotive workshop environment.
2. Strong knowledge of automotive repair processes and service techniques.
3. Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.
4. Exceptional communication and interpersonal skills, with a focus on customer service.
5. Ability to work in a fast-paced environment and manage multiple priorities effectively.
6. Strong problem-solving skills and the ability to make decisions under pressure.
7. Detail-oriented with a commitment to delivering high-quality work.
8. Proficient in using workshop management software and tools.
9. Willingness to stay updated on the latest automotive technologies and industry trends.
10. Fluency in both Arabic and English is preferred for effective communication with customers and team members.

Skills

• Automotive Repair Knowledge: A deep understanding of automotive systems, diagnostics, and repair techniques is essential for guiding technicians and ensuring quality service delivery.
• Leadership Skills: The ability to lead and inspire a team is crucial for maintaining morale and productivity in the workshop.
• Customer Service Orientation: Strong focus on customer satisfaction and the ability to resolve issues effectively enhances the overall customer experience.
• Organizational Skills: Excellent organizational abilities are required to manage scheduling, inventory, and workflow efficiently.
• Technical Proficiency: Familiarity with workshop management software and diagnostic tools is important for streamlining operations.