Supervisor

SupportFinity™; Saudi Arabia; On-site; SAR 66,960 - 89,280; Full time

Job summary

Apparel Group is seeking a Shift Supervisor to oversee Tim Hortons team members during shifts, ensuring exceptional guest experiences and adherence to standards. The role emphasizes leading by example, addressing issues promptly, and maintaining smooth operations across cash handling, merchandising, and safety protocols.

The ideal candidate will guide staff through busy periods, ensure coverage, and report performance to the Store Manager, while maintaining customer satisfaction and compliance

Qualifications

• Experience leading a team on a shift.
• Strong guest service orientation and hospitality focus.
• Ability to train and direct team members.

Responsibilities

• Leads by example and treats team members and guests with respect.
• Responds quickly to issues during the shift and provides direction.
• Monitors and trains new team members; reports performance to Store Manager.
• Drive sales and maintain proper shift documentation.
• Ensure compliance with store policies and health and safety practices.

Skills

People management

Guest service

Team leadership

Cash handling

Job description

POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

Key Responsibilities

People Management

• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orientates and monitors new team members
• Reports to Store Manager on team member performance (positive or negative)
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

Operations Management

• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintains operational efficiency through use of the work schedule
• Supervises team members to ensure primary and secondary duties are completed
• Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• Keeps current on all new information (i.e., new product launched, promos and discount schemes)
• Assists the Store Manager in driving sales and transactions during their shift
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.)

Health & Safety

• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

Cashiering

• Supervises and ensures that technical equipment in the stores are in working condition.
• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
• Receives payment by cash, credit cards, vouchers or automatic debits whenever required
• Issues receipts, refunds, or change to the customers correctly whenever required
• Maintains clean & orderly checkout areas

About the company

Apparel Group