Shift Leader: Guest Experience & Operations

SupportFinity™; Saudi Arabia; On-site; SAR 66,960 - 89,280; Full time

Job summary

Apparel Group is seeking a Shift Supervisor to oversee Tim Hortons team members during shifts, ensuring exceptional guest experiences and adherence to standards. The role emphasizes leading by example, addressing issues promptly, and maintaining smooth operations across cash handling, merchandising, and safety protocols.

The ideal candidate will guide staff through busy periods, ensure coverage, and report performance to the Store Manager, while maintaining customer satisfaction and compliance

Qualifications

• Experience leading a team on a shift.
• Strong guest service orientation and hospitality focus.
• Ability to train and direct team members.

Responsibilities

• Leads by example and treats team members and guests with respect.
• Responds quickly to issues during the shift and provides direction.
• Monitors and trains new team members; reports performance to Store Manager.
• Drive sales and maintain proper shift documentation.
• Ensure compliance with store policies and health and safety practices.

Skills

People management

Guest service

Team leadership

Cash handling

Job description

Apparel Group is seeking a Shift Supervisor to oversee Tim Hortons team members during shifts, ensuring exceptional guest experiences and adherence to standards. The role emphasizes leading by example, addressing issues promptly, and maintaining smooth operations across cash handling, merchandising, and safety protocols.

The ideal candidate will guide staff through busy periods, ensure coverage, and report performance to the Store Manager, while maintaining customer satisfaction and compliance