Kitchen Supervisor

Apparel Group; Riyadh; On-site; SAR 56,000 - 78,000; Full time

Job summary

Tim Hortons in Riyadh seeks a Shift Supervisor to oversee team activities on shift, ensuring guest experience, product quality, and cleanliness standards are met. The role focuses on leadership, training, and maintaining operations according to company standards.

The ideal candidate will supervise staff, manage scheduling, handle cash procedures, and respond effectively to guest concerns while ensuring safety protocols are followed. This is a full-time on-site position in Riyadh.

Responsibilities

• Leads by example and demonstrates respect for team members and guests.
• Takes immediate action on issues during the shift.
• Provides ongoing, specific direction to team members.
• Maintains an exciting and fun work environment while motivating the team to meet goals.
• Trains, orients, and monitors new team members.
• Reports to Store Manager on team performance.
• Ensures optimal team coverage and rotates roles during busy periods.
• Demonstrates guest-first hospitality and positive behaviors.
• Responds to guests in a friendly manner with urgency.
• Resolves guest service complaints promptly and professionally.
• Ensures Tim Hortons operating standards are followed.
• Merchandises and stocks products and packaging properly.
• Counters cash procedures and cash handling accuracy.
• Manages shift schedules to maintain efficiency.
• Supervises duties and ensures policy compliance.
• Keeps up to date on new products, promos, and discounts.
• Drives sales and transactions during the shift.
• Completes required shift documentation (waste records, walkthroughs, checklists).
• Escalates issues to the Store Manager or Area Manager as needed.
• Follows health and safety practices and uses PPE as required.
• Reports injuries/illnesses and safety incidents promptly.
• Operates cash tills and handles payments accurately.
• Maintains clean and orderly checkout areas.

Job description

POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

Key Responsibilities

People Management

• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orientates and monitors new team members
• Reports to Store Manager on team member performance (positive or negative)
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management
• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management
• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintains operational efficiency through use of the work schedule
• Supervises team members to ensure primary and secondary duties are completed
• Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• Keeps current on all new information (i.e., new product launched, promos and discount schemes)
• Assists the Store Manager in driving sales and transactions during their shift
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.)
• Escalates to immediate superior any issues and or problems Health & Safety
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering
• Supervises and ensures that technical equipment in the stores are in working condition.
• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
• Receives payment by cash, credit cards, vouchers or automatic debits whenever required
• Issues receipts, refunds, or change to the customers correctly whenever required
• Maintains clean & orderly checkout areas