Sales Associate

Apparel Group; Medina; On-site; SAR 48,000 - 60,000; Full time

Job summary

Apparel Group in Medina, KSA is seeking a motivated Sales Associate to maximize store sales through exceptional customer service and product knowledge.

You will greet customers, assist in selecting right products, handle POS transactions, and maintain visual merchandising and stock integrity according to company standards.

Flexibility for extended hours during sales periods and adherence to SOPs and loss-prevention policies are essential to succeed in this role.

Qualifications

• Must deliver exceptional customer service and uphold brand standards.
• Be updated on various brand lines and capable of suggestive selling.
• Must be well-groomed and presentable at all times.

Responsibilities

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to buyers and promote loyalty programs.
• Handle POS transactions and process receipts/refunds accurately.
• Maintain stock, VM guidelines, and visual presentation per standards.
• Follow SOPs and loss prevention policies; work varied shifts as needed.

Skills

Customer service

Selling skills

Visual merchandising

POS handling

Cash handling

Product knowledge

Grooming/Presentable

Job description

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party