Store Supervisor

SupportFinity™; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Apparel Group in Saudi Arabia is seeking a Shift Supervisor for Tim Hortons outlets to supervise and guide team members on shift, ensuring exceptional guest experience, proper stock, cleanliness and adherence to standards.

The role includes leading by example, handling guest service issues, managing cash procedures, and maintaining store policies while driving sales and ensuring efficient operations across the shift.

Responsibilities

• Leads by example and demonstrates respect for team members and guests.
• Takes immediate action to address issues during the shift.
• Provides clear direction to team members during assigned shifts.
• Maintains an exciting, motivated work environment to meet goals.
• Trains and orients new team members and monitors performance.
• Reports to Store Manager on team performance (positive or negative).
• Ensures optimal team coverage across shifts and steps into different roles as needed to maintain service levels.
• Keeps guests as top priority and reinforces positive hospitality behaviors with staff.
• Responds promptly to guest needs with appropriate urgency.
• Resolves guest service complaints promptly and turns negative experiences into positive ones.
• Adheres to Tim Hortons standards, merchandising and stock procedures.
• Maintains product and packaging display and stock levels.
• Manages cash procedures during shifts.
• Creates and follows the shift schedule to maintain efficiency.
• Oversees duties to ensure tasks are completed.
• Follows store policies on cash, meals/breaks, and food safety.
• Keeps up-to-date on new products, promos and discounts.
• Assists Store Manager in driving sales and transaction volume during shifts.
• Completes shift documentation (waste records, walkthroughs, checklists).
• Escalates issues to supervisor as needed.
• Follows health and safety practices, uses PPE as required.
• Reports injuries, unsafe conditions and incidents to management.
• Avoids operating equipment in a manner that could endanger others.
• Ensures health and safety policies are followed during shifts.

Job description

POSITION OBJECTIVE

The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. ensuring also stock level of the brand (Skechers)

KEY RESPONSIBILITIES

People Management

• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orientates and monitors new team members
• Reports to Store Manager on team member performance (positive or negative)
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

Operations Management

• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintains operational efficiency through use of the work schedule
• Supervises team members to ensure primary and secondary duties are completed
• Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• Keeps current on all new information (i.e., new product launched, promos and discount schemes)
• Assists the Store Manager in driving sales and transactions during their shift
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.)
• Escalates to immediate superior any issues and or problems

Health & Safety

• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

Cashiering

• Supervises and ensures that technical equipment in the stores are in working condition.
• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
• Receives payment by cash, credit cards, vouchers or automatic debits whenever required
• Issues receipts, refunds, or change to the customers correctly whenever required
• Maintains clean & orderly checkout areas

About the Company

Apparel Group