Shift Leader: Guest Experience & Store Operations

SupportFinity™; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Apparel Group in Saudi Arabia is seeking a Shift Supervisor for Tim Hortons outlets to supervise and guide team members on shift, ensuring exceptional guest experience, proper stock, cleanliness and adherence to standards.

The role includes leading by example, handling guest service issues, managing cash procedures, and maintaining store policies while driving sales and ensuring efficient operations across the shift.

Responsibilities

• Leads by example and demonstrates respect for team members and guests.
• Takes immediate action to address issues during the shift.
• Provides clear direction to team members during assigned shifts.
• Maintains an exciting, motivated work environment to meet goals.
• Trains and orients new team members and monitors performance.
• Reports to Store Manager on team performance (positive or negative).
• Ensures optimal team coverage across shifts and steps into different roles as needed to maintain service levels.
• Keeps guests as top priority and reinforces positive hospitality behaviors with staff.
• Responds promptly to guest needs with appropriate urgency.
• Resolves guest service complaints promptly and turns negative experiences into positive ones.
• Adheres to Tim Hortons standards, merchandising and stock procedures.
• Maintains product and packaging display and stock levels.
• Manages cash procedures during shifts.
• Creates and follows the shift schedule to maintain efficiency.
• Oversees duties to ensure tasks are completed.
• Follows store policies on cash, meals/breaks, and food safety.
• Keeps up-to-date on new products, promos and discounts.
• Assists Store Manager in driving sales and transaction volume during shifts.
• Completes shift documentation (waste records, walkthroughs, checklists).
• Escalates issues to supervisor as needed.
• Follows health and safety practices, uses PPE as required.
• Reports injuries, unsafe conditions and incidents to management.
• Avoids operating equipment in a manner that could endanger others.
• Ensures health and safety policies are followed during shifts.

Job description

Apparel Group in Saudi Arabia is seeking a Shift Supervisor for Tim Hortons outlets to supervise and guide team members on shift, ensuring exceptional guest experience, proper stock, cleanliness and adherence to standards.

The role includes leading by example, handling guest service issues, managing cash procedures, and maintaining store policies while driving sales and ensuring efficient operations across the shift.