Strategic Key Account Leader

Wared Logistics; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Wared Logistics is seeking a Senior Key Account Specialist to lead strategic client relationships in our Riyadh-based operations. You will steward high-value accounts, drive revenue growth, and coordinate with internal teams to ensure service excellence and contract compliance.

Fluency in Arabic and English is required to effectively communicate with clients and internal stakeholders. You will analyze performance data, manage SLAs, and identify upsell opportunities while supporting contract

Qualifications

• Bachelor’s degree in business administration, logistics, marketing or related field.
• Knowledge of logistics and transportation services, especially B2B contract servicing.
• Proficiency in CRM platforms and MS Office; ability to analyze commercial data.
• Fluent in Arabic and English, with strong written and verbal communication.
• Minimum 2 years of experience in commercial leadership roles.

Responsibilities

• Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability
• Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly
• Collaborate with internal teams to proactively manage end to end customer experience
• Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution
• Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback
• Lead or support the renewal of contracts, commercial proposals, and negotiations process in collaboration with the commercial management
• Act as the first escalation point for major service issues and ensure structured follow-up and closure
• Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs.

Skills

Customer lifecycle management

Account performance monitoring

SLA governance

Negotiation

Upselling

Education

Bachelor’s degree in business administration, Logistics, marketing or related field

Tools

CRM platforms

Microsoft Office

Job description

Wared Logistics is seeking a Senior Key Account Specialist to lead strategic client relationships in our Riyadh-based operations. You will steward high-value accounts, drive revenue growth, and coordinate with internal teams to ensure service excellence and contract compliance.

Fluency in Arabic and English is required to effectively communicate with clients and internal stakeholders. You will analyze performance data, manage SLAs, and identify upsell opportunities while supporting contract