Senior Key Account Specialist-WARED

Zahid Group; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

Zahid Group in Saudi Arabia seeks a Senior Key Account Specialist-WARED to lead relationships with strategic customers, ensuring service excellence, retention and revenue growth across key accounts.

You will coordinate with internal teams to meet commercial and operational expectations, drive upsell opportunities, support contract renewals, manage SLAs, pricing terms and reporting KPIs, and act as the main contact for high-value clients.

Qualifications

• 3-5 years of experience in commercial leadership roles.
• Bachelor’s degree in business administration, Logistics, marketing or related field.
• Strong grasp of customer lifecycle management and account performance monitoring.
• Proficiency in CRM platforms.
• Competence in Microsoft Office suite.
• Ability to analyze commercial performance data and translate into actionable insights.

Responsibilities

• Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability.
• Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly.
• Collaborate with internal teams to proactively manage end to end customer experience.
• Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution.

Skills

Logistics knowledge

CRM platforms

MS Office

Pricing models

SLA governance

Customer lifecycle management

Data-driven insights

Education

Bachelor's degree in business administration / Logistics / marketing or related field

Job description

Senior Key Account Specialist-WARED

To lead and manage relationships with Wared’s strategic customers, ensuring service excellence, account retention, revenue growth and profitability. The senior key account specialist acts as a main point of contact for high-value clients, aligning internal teams to deliver on commercial and operational expectations while identifying opportunities for upselling and service development.

Key Responsibilities

• Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability
• Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly
• Collaborate with internal teams to proactively manage end to end customer experience
• Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution
• Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback
• Lead or support the renewal of contracts, commercial proposals, and negotiations process in collaboration with the commercial management
• Act as the first escalation point for major service issues and ensure structured follow-up and closure
• Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs

Experience Required

3-5 years of experience in commercial leadership roles

Education Qualifications

Bachelor’s degree in business administration, Logistics, marketing or related field.

Skills Required

• Deep understanding of logistics and transportation services, particularly B2B contract servicing
• Strong grasp of customer lifecycle management and account performance monitoring
• Knowledge of pricing models, contract structures and SLA governance
• Proficiency in CRM platforms
• Competence in Microsoft office suite
• Ability to analyze commercial performance data and translate into actionable insights

Languages

Fluent in ARABIC and English

Employment / Job Type

Full Time

About the Company

Zahid Group is a Saudi diversified business group active in heavy equipment, vehicles, energy, manufacturing, hospitality, logistics, and other sectors. Career opportunities span engineering, sales, operations, service, finance, technology, marketing, human resources, and management functions.

Company Industry

Logistics

Department / Functional Area

Commercial

Closing Date

Not mentioned (apply as soon as possible)