Senior Key Account Specialist

Wared Logistics; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Wared Logistics is seeking a Senior Key Account Specialist to lead strategic client relationships in our Riyadh-based operations. You will steward high-value accounts, drive revenue growth, and coordinate with internal teams to ensure service excellence and contract compliance.

Fluency in Arabic and English is required to effectively communicate with clients and internal stakeholders. You will analyze performance data, manage SLAs, and identify upsell opportunities while supporting contract

Qualifications

• Bachelor’s degree in business administration, logistics, marketing or related field.
• Knowledge of logistics and transportation services, especially B2B contract servicing.
• Proficiency in CRM platforms and MS Office; ability to analyze commercial data.
• Fluent in Arabic and English, with strong written and verbal communication.
• Minimum 2 years of experience in commercial leadership roles.

Responsibilities

• Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability
• Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly
• Collaborate with internal teams to proactively manage end to end customer experience
• Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution
• Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback
• Lead or support the renewal of contracts, commercial proposals, and negotiations process in collaboration with the commercial management
• Act as the first escalation point for major service issues and ensure structured follow-up and closure
• Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs.

Skills

Customer lifecycle management

Account performance monitoring

SLA governance

Negotiation

Upselling

Education

Bachelor’s degree in business administration, Logistics, marketing or related field

Tools

CRM platforms

Microsoft Office

Job description

To lead and manage relationships with Wared’s strategic customers, ensuring service excellence, account retention, revenue growth and profitability. The senior key account specialist acts as a main point of contact for high-value clients, aligning internal teams to deliver on commercial and operational expectations while identifying opportunities for upselling and service development.

Key Accountabilities:

• Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability
• Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly
• Collaborate with internal teams to proactively manage end to end customer experience
• Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution
• Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback
• Lead or support the renewal of contracts, commercial proposals, and negotiations process in collaboration with the commercial management
• Act as the first escalation point for major service issues and ensure structured follow-up and closure
• Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs.

Knowledge, Skills and Aptitude:

• Educational Qualifications and Certifications: Bachelor’s degree in business administration, Logistics, marketing or related field.
• Knowledge: Deep understanding of logistics and transportation services, particularly B2B contract servicin. Strong grasp of customer lifecycle management and account performance monitoring. Knowledge of pricing models, contract structures and SLA governance
• Technical Skills: Proficiency in CRM platforms. Competence in Microsoft office suite. Ability to analyze commercial performance data and translate into actionable insights
• Language Skills: Excellent verbal & written communication skills. Fluent in ARABIC and English
• Experience: Minimum 2 years of experience in commercial leadership roles.