Strategic Key Account Lead

Zahid Group; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

Zahid Group in Saudi Arabia seeks a Senior Key Account Specialist-WARED to lead relationships with strategic customers, ensuring service excellence, retention and revenue growth across key accounts.

You will coordinate with internal teams to meet commercial and operational expectations, drive upsell opportunities, support contract renewals, manage SLAs, pricing terms and reporting KPIs, and act as the main contact for high-value clients.

Qualifications

• 3-5 years of experience in commercial leadership roles.
• Bachelor’s degree in business administration, Logistics, marketing or related field.
• Strong grasp of customer lifecycle management and account performance monitoring.
• Proficiency in CRM platforms.
• Competence in Microsoft Office suite.
• Ability to analyze commercial performance data and translate into actionable insights.

Responsibilities

• Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability.
• Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly.
• Collaborate with internal teams to proactively manage end to end customer experience.
• Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution.

Skills

Logistics knowledge

CRM platforms

MS Office

Pricing models

SLA governance

Customer lifecycle management

Data-driven insights

Education

Bachelor's degree in business administration / Logistics / marketing or related field

Job description

Zahid Group in Saudi Arabia seeks a Senior Key Account Specialist-WARED to lead relationships with strategic customers, ensuring service excellence, retention and revenue growth across key accounts.

You will coordinate with internal teams to meet commercial and operational expectations, drive upsell opportunities, support contract renewals, manage SLAs, pricing terms and reporting KPIs, and act as the main contact for high-value clients.