Strategic CSM for GovTech & IoT in Saudi Arabia

Upciti; Jeddah; On-site; SAR 180,000 - 280,000; Full time

Job summary

Upciti is seeking a Senior Customer Success/Account Manager in Jeddah to own post-sale relationships with public sector clients across Saudi Arabia. You will lead onboarding, drive platform adoption, and secure renewals while growing the account through upsell and cross-sell opportunities.

You will coordinate with product, tech, and commercial teams, build client-facing reports, and manage a multicultural, international territory. Willingness to travel for field engagements is a plus.

Qualifications

• 3–5 years in Account Management or Customer Success with upsell and portfolio growth.
• Experience managing a client portfolio in the Saudi Arabia region.
• Ability to lead executive-level meetings and onboarding sessions.
• Proven track record of driving platform adoption and renewals.

Responsibilities

• Onboard new clients and coordinate post-sale deployment and kickoff.
• Lead regular check-ins and 90-day executive reviews with client leadership.
• Identify upsell opportunities and drive cross-sell initiatives.
• Bridge client needs with product, tech, and commercial teams.
• Produce client-facing adoption reports and feedback to product.

Skills

Portfolio management

Upsell & cross-sell

Executive meetings

Client training

Adoption metrics

CRM proficiency

Stakeholder management

Field travel

Relationship building

Tools

HubSpot CRM

Job description

Upciti is seeking a Senior Customer Success/Account Manager in Jeddah to own post-sale relationships with public sector clients across Saudi Arabia. You will lead onboarding, drive platform adoption, and secure renewals while growing the account through upsell and cross-sell opportunities.

You will coordinate with product, tech, and commercial teams, build client-facing reports, and manage a multicultural, international territory. Willingness to travel for field engagements is a plus.