Store Manager - Riyadh

Whitecollars; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Whitecollars in Riyadh is seeking an experienced Store Manager to lead daily store operations, drive sales and manage inventory. You will develop and deliver training programs for in-store staff and ensure top-tier customer service.

The role requires strong English communication, 3+ years in retail management, and a Bachelor’s degree. You will oversee merchandising, pricing, and promotions to maximize performance in a fast-paced environment.

Qualifications

• 3+ years in retail management or a similar role.
• Experience delivering staff training and coaching.
• Strong organizational and multitasking skills.

Responsibilities

• Oversee daily store operations, opening/closing, cash handling and inventory control.
• Drive sales by setting targets, monitoring performance, and implementing strategies.
• Maintain product knowledge and optimize merchandising, pricing and promotions.
• Foster positive customer relationships and resolve complaints.
• Develop and deliver training programs for in-store staff and collaborate with other departments.

Skills

Store management

Training delivery

Customer service

English language

Education

Bachelor's degree in related field

Tools

POS systems

Inventory software

Job description

Our client is a Saudi retail and E-commerce company that has been working in the field of home textiles and accessories since 1997. They specialize in premium bedding and bath linens in the Saudi market. and offer a wide variety to meet all customer preferences. Their core commitment is to provide top quality at reasonable prices, ensuring accessibility for all.

Job Description

About the role:

As a store manager, you will be responsible for overseeing all aspects of store operations. This includes driving sales growth, maintaining top-tier customer service, efficient staff management, and optimal inventory control to consistently provide a positive shopping experience. Beyond this, your role extends to developing training programs that elevate the performance of our in-store retail staff, actively contributing to their growth and the overall success of the store.

Responsibilities:

• Oversee and manage all aspects of daily store operations, including opening and closing procedures, cash management, inventory management, visual merchandising, and maintenance of store cleanliness and organization.
• Drive sales growth by setting sales targets, monitoring performance, and implementing strategies to achieve sales goals.
• Maintain a thorough understanding of the store's products and services. Ensure effective product merchandising, pricing, and promotions to maximize sales opportunities and create an appealing and customer-friendly store environment.
• Cultivate and maintain positive relationships with customers, addressing their concerns, resolving complaints, and ensuring a high level of customer satisfaction.
• Develop and deliver training programs for all in-store retail staff, including new hire training, ongoing product knowledge training, and sales and customer service training.
• Collaborate with other departments to develop and deliver training programs that support company goals.
• Coach and mentor retail staff on sales and customer service skills.
• Observe retail staff on the sales floor, provide feedback, and track the effectiveness of training programs.

Qualifications

• 3+ years of experience in the retail industry.
• Bachelor's degree in a related field.
• Strong proficiency in the English language, both written and verbal.
• Proven experience as a store manager or in a similar retail management role.
• Prior experience in delivering training and coaching is a big plus.
• Multitasking and time-management skills.
• Ability to prioritize tasks.
• Highly organized and detail-oriented.
• Ability to work in a fast-paced, high-pressure environment.
• Strong communication and interpersonal skills.

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