Store Manager - Jeddah

Whitecollars; Jeddah; On-site; SAR 90,000 - 150,000; Full time

Job summary

Whitecollars is seeking a Store Manager in Jeddah to oversee all aspects of store operations and drive sales growth. You will manage cash handling, inventory, merchandising, and staff scheduling while ensuring a superior customer experience.

You will develop and deliver training programs for in-store staff, coaching on product knowledge and service standards to elevate performance and customer satisfaction. Fluency in English and a bachelor's degree are preferred.

Qualifications

• 3+ years of experience in retail management.
• Bachelor's degree in a related field.
• Strong English language skills.
• Experience delivering training and coaching is a plus.

Responsibilities

• Oversee daily store operations including opening/closing, cash handling, inventory, merchandising, and store upkeep.
• Drive sales by setting targets, monitoring performance, and implementing strategies.
• Ensure product knowledge, pricing, promotions, and customer experience are optimized.
• Build and maintain positive customer relationships and handle complaints effectively.
• Develop and deliver training programs for in-store staff, including onboarding and product knowledge.
• Collaborate with other departments to align training with company goals.
• Coach staff on sales and customer service skills and monitor training impact.

Skills

Retail management

Customer service

Training delivery

English proficiency

Leadership

Education

Bachelor's degree

Job description

Company Description

Our client is a Saudi retail and E-commerce company that has been working in the field of home textiles and accessories since 1997. They specialize in premium bedding and bath linens in the Saudi market. and offer a wide variety to meet all customer preferences. Their core commitment is to provide top quality at reasonable prices, ensuring accessibility for all.

About the role:

As a store manager, you will be responsible for overseeing all aspects of store operations. This includes driving sales growth, maintaining top-tier customer service, efficient staff management, and optimal inventory control to consistently provide a positive shopping experience. Beyond this, your role extends to developing training programs that elevate the performance of our in-store retail staff, actively contributing to their growth and the overall success of the store.

Responsibilities:

• Oversee and manage all aspects of daily store operations, including opening and closing procedures, cash management, inventory management, visual merchandising, and maintenance of store cleanliness and organization.
• Drive sales growth by setting sales targets, monitoring performance, and implementing strategies to achieve sales goals.
• Maintain a thorough understanding of the store's products and services. Ensure effective product merchandising, pricing, and promotions to maximize sales opportunities and create an appealing and customer-friendly store environment.
• Cultivate and maintain positive relationships with customers, addressing their concerns, resolving complaints, and ensuring a high level of customer satisfaction.
• Develop and deliver training programs for all in-store retail staff, including new hire training, ongoing product knowledge training, and sales and customer service training.
• Collaborate with other departments to develop and deliver training programs that support company goals.
• Coach and mentor retail staff on sales and customer service skills.
• Observe retail staff on the sales floor, provide feedback, and track the effectiveness of training programs.

Qualifications

• 3+ years of experience in the retail industry.
• Bachelor's degree in a related field.
• Strong proficiency in the English language, both written and verbal.
• Proven experience as a store manager or in a similar retail management role.
• Prior experience in delivering training and coaching is a big plus.
  

Competencies:

• Multitasking and time-management skills.
• Ability to prioritize tasks.
• Highly organized and detail-oriented.
• Ability to work in a fast-paced, high-pressure environment.
• Strong communication and interpersonal skills.