Spa & Wellness Operations Lead

Mandarin Oriental Hotel Group Limited; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

MOstay programme

Wellbeing programs

Retirement plans

Job summary

Mandarin Oriental Al Faisaliah Riyadh is part of Mandarin Oriental Hotel Group and invites applications for the role of Assistant Health Club Manager in the Health Club Department. You will oversee the Spa & Wellness operations, maintaining a high level of service and supervising all daily activities.

Based in Riyadh, you will disseminate policies to colleagues, plan rosters, and lead spa staff training with a focus on sustainability and guest satisfaction.

Responsibilities

• Understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• Responsible for the daily operations of the Spa & Wellness including guest and colleagues’ interactions.
• Plan the rosters of Spa Concierge and attendants strategically based on operation needs.
• Daily briefings with concierge and attendant team.
• Weekly meetings with the Spa Operations Manager.
• Organize Spa Concierge and Spa Attendant training.
• Assist Concierge & therapists with Spa Soft questions and obstacles.
• Ensuring that all spa charging procedures are followed. Initiating accounting procedures. Monitor guest charges and reconciliation
• Ensure that all discounted marketing charges for treatments and products and e-mails are handled efficiently.

Job description

Mandarin Oriental Al Faisaliah Riyadh is part of Mandarin Oriental Hotel Group and invites applications for the role of Assistant Health Club Manager in the Health Club Department. You will oversee the Spa & Wellness operations, maintaining a high level of service and supervising all daily activities.

Based in Riyadh, you will disseminate policies to colleagues, plan rosters, and lead spa staff training with a focus on sustainability and guest satisfaction.