Spa Concierge

SupportFinity™; Saudi Arabia; On-site; SAR 167,400 - 279,000; Full time

Job summary

Rosewood AMAALA, a luxury spa destination in Saudi Arabia, seeks gracious Spa Concierges for its pre-opening team. You will welcome guests, coordinate reservations, and provide in-depth information on treatments and facilities to ensure an elevated guest journey.

The role requires 2–3 years in luxury spa or five-star hospitality, strong guest-service skills, and proficiency with spa PMS platforms. English fluency is essential, additional languages are a plus, and adherence to Rosewood standards

Qualifications

• Minimum 2–3 years of experience in a luxury spa, wellness retreat, or five-star hospitality environment.
• Fluent in English; additional languages (Arabic, Russian, Thai, or Mandarin) are an advantage.
• Proficient in spa booking systems or PMS platforms (e.g., Book4Time, SpaSoft, Opera).

Responsibilities

• Welcome guests with warmth and professionalism, creating a serene first impression.
• Manage spa reservations, treatment scheduling, and guest preferences with attention to detail.
• Provide detailed information on spa treatments, wellness offerings, facilities, and products.
• Anticipate guest needs and personalize each experience.
• Handle guest inquiries and special requests with empathy and efficiency.
• Maintain accurate records of bookings, guest profiles, and payments per Rosewood standards.
• Support therapists and spa management with daily operations and readiness of treatment rooms.
• Manage inventory of retail products and promote products aligned with guest wellness goals.
• Uphold cleanliness, organization, and presentation in spa reception and waiting areas.
• Adhere to KSA spa regulations, safety protocols, and service benchmarks.

Skills

Guest service excellence

Communication

Organizational skills

Spa knowledge

Pre-opening/Ultra-luxury experience

PMS booking systems

Tools

Book4Time

SpaSoft

Opera

Job description

Rosewood AMAALA, an ultra-luxury wellness and lifestyle destination within Red Sea Global, is seeking gracious and service-oriented Spa Concierges to join our pre-opening team. Rooted in Rosewood’s philosophy of A Sense of Place®, this role ensures every guest’s spa and wellness journey is seamless, personalized, and unforgettable. The ideal candidate will embody warmth, discretion, and professionalism, providing an elevated arrival-to-departure experience aligned with Rosewood’s standards of intuitive luxury.

Key Responsibilities

• Welcome guests with genuine warmth and professionalism, creating a serene and memorable first impression.
• Manage spa reservations, treatment scheduling, and guest preferences through efficient coordination and attention to detail.
• Provide detailed information on spa treatments, wellness offerings, facilities, and retail products with in-depth product knowledge.
• Anticipate guest needs and personalize each experience, ensuring smooth transitions throughout their spa journey.
• Handle guest inquiries, special requests, and feedback with empathy and efficiency, ensuring complete satisfaction.
• Maintain accurate records of bookings, guest profiles, and payment transactions following Rosewood standards and confidentiality policies.
• Support therapists and the Spa management team with daily operations, ensuring readiness of treatment rooms, amenities, and guest flow.
• Manage inventory of retail products, assist with merchandising, and promote products aligned with guest wellness goals.
• Uphold the highest levels of cleanliness, organization, and presentation in all spa reception and waiting areas.
• Adhere to KSA spa regulations, safety protocols, and Rosewood’s Forbes and LQA service benchmarks.

Qualifications & Experience

• Minimum 2–3 years of experience in a luxury spa, wellness retreat, or five-star hospitality environment.
• Strong knowledge of spa treatments, wellness philosophies, and guest service excellence.
• Excellent communication, interpersonal, and organizational skills with a calm and composed demeanor.
• Passionate about wellness, holistic living, and creating meaningful guest connections.
• Fluent in English; additional languages (Arabic, Russian, Thai, or Mandarin) are an advantage.
• Proficient in spa booking systems or PMS platforms (e.g., Book4Time, SpaSoft, Opera).
• Previous experience in pre-opening or ultra-luxury brands preferred.